Print Services Manager: Lead Sales & Customer Experience

Office Depot Deutschland GmbH; Oak Park (MI); On-site; USD 27,359 - 35,500; Full time

Benefits offered by this job

401(k)

Incentive program

Flexible work schedule

Job summary

Office Depot is seeking a Retail Print Manager in Oak Park, MI to lead the Print Services team, drive print sales and ensure high-quality materials. You will oversee print production, equipment, and supplies while fostering a customer-centric store culture aligned with the 5C values.

The role requires flexibility to work evenings, weekends, and holidays, with duties including opening/closing, training associates, and maintaining operational excellence in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years related experience.
• Minimum 2 years management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.

Responsibilities

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Other duties as deemed necessary
• Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• In partnership with all associates, ensure regular loss prevention compliance.
• Full responsibilities associated with External Key Carrier designation.

Skills

Print Center operations

Customer service

Team leadership

Sales training

Merchandising

Interpersonal skills

Education

High school diploma

Tools

POS systems

Print Center systems

Job description

Office Depot is seeking a Retail Print Manager in Oak Park, MI to lead the Print Services team, drive print sales and ensure high-quality materials. You will oversee print production, equipment, and supplies while fostering a customer-centric store culture aligned with the 5C values.

The role requires flexibility to work evenings, weekends, and holidays, with duties including opening/closing, training associates, and maintaining operational excellence in a fast-paced environment.