Print Services Lead — Sales, Ops & Customer Experience

Office Depot, Inc.; Harvey (LA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) and more

Incentive program

Flexible work schedule

DailyPay

Job summary

Office Depot, Inc. in Harvey, LA is seeking a Retail Print Manager to drive print sales and service growth in a high-volume store.

You will oversee print production, equipment, and supplies while upholding visual merchandising standards and delivering exceptional customer experiences. The role includes leading a customer-centric team, coaching associates, and acting as a Key Carrier on duty with opening/closing responsibilities.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years related experience.
• Minimum 2 years management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.

Responsibilities

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Other duties as deemed necessary
• Operate all equipment within the Print Services area to maintain efficient production and ensure customers' orders are completed correctly and on time.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• In partnership with all associates, ensure regular loss prevention compliance.
• Full responsibilities associated with External Key Carrier designation.

Skills

Customer service excellence

Leadership

Coaching and development

Communication skills

Adaptability

Education

High school diploma or equivalent preferred

Tools

Print Center systems

POS systems

Print equipment

Job description

Office Depot, Inc. in Harvey, LA is seeking a Retail Print Manager to drive print sales and service growth in a high-volume store.

You will oversee print production, equipment, and supplies while upholding visual merchandising standards and delivering exceptional customer experiences. The role includes leading a customer-centric team, coaching associates, and acting as a Key Carrier on duty with opening/closing responsibilities.