Print Services Lead & Customer Experience Champion

Office Depot, Inc.; Gurnee (IL); Presencial; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan

Incentive program

Descripción de la vacante

Office Depot, Inc. is hiring a Retail Print Manager to drive print sales and service growth in a high-volume store.

The role leads the print production process, manages equipment and supplies, and champions a customer-centric environment aligned with Office Depot 5C values. The Print Manager acts as a Key Carrier and on-duty leader, opening/closing the store and supporting a flexible schedule including evenings, weekends, and holidays.

Formación

• High school diploma or equivalent preferred.
• 1–3 years related experience.
• Minimum 2 years management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.

Responsabilidades

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to all associates on print processes and selling techniques.
• Facilitate training on the business model and holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build brand loyalty.
• Regularly assess store associates’ performance, certification(s), and competencies.

Conocimientos

Print Services knowledge

Customer service

Sales training

Team leadership

Communication skills

Training & development

Educación

High school diploma or equivalent

Herramientas

Print Services systems

POS systems

Print center operations tech

Descripción del empleo

Office Depot, Inc. is hiring a Retail Print Manager to drive print sales and service growth in a high-volume store.

The role leads the print production process, manages equipment and supplies, and champions a customer-centric environment aligned with Office Depot 5C values. The Print Manager acts as a Key Carrier and on-duty leader, opening/closing the store and supporting a flexible schedule including evenings, weekends, and holidays.