Print Production Lead - Drive Quality & Customer Experience

Staples, Inc.; Saugus (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Full-time hours

Weekly pay

Bonus plan eligible

401(k) with company match

Medical, dental and vision insurance

Associate discounts on merchandise

Retailer discounts

Many more benefits

Job summary

Staples, Inc. is seeking Print Production Leads to manage and maintain the print workflow. You will be the go-to person for all machine operations and production processes, helping customers and contributing to a fun, team-oriented retail culture.

Hiring immediately, with in-store, online and email print orders managed by you. Expect full-time hours, weekly pay, benefits, and opportunities for training and career development.

Qualifications

• Flexible schedule based on store needs.
• Ability to multi-task and prioritize production steps.
• Strong attention to detail and quality awareness throughout production.
• Engage customers and understand their needs.
• Ability to work in a high-paced environment and manage conflicts.
• Integrity with customer and business information.
• Proficient with Microsoft Word and desktop publishing software like Adobe and Publisher.
• Able to lift 10–50 pounds and stand/walk for long periods.

Responsibilities

• Be the primary print producer as customers submit print orders in-store, online and through email
• Use print equipment, produce proofs and samples for consultation, design quick edits
• Drive customer satisfaction by assessing customers’ needs, providing exceptional customer service, and focusing on quality
• Train and coach associates to assist in print production as needed
• Create and manage production workflow, set standards and processes for the rest of the team
• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.)
• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Skills

Customer service

Multi-tasking

Attention to detail

Communication

Teamwork

Physical stamina

Basic computer skills

Tools

Adobe Creative Suite

Publisher

Microsoft Word

Job description

Staples, Inc. is seeking Print Production Leads to manage and maintain the print workflow. You will be the go-to person for all machine operations and production processes, helping customers and contributing to a fun, team-oriented retail culture.

Hiring immediately, with in-store, online and email print orders managed by you. Expect full-time hours, weekly pay, benefits, and opportunities for training and career development.