Print/Mail/Scan Production Associate (Floater)

Xerox; Atlanta (GA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Health benefits (medical/dental/vision

401k matching

Paid time off

Job summary

Xerox Holdings Corporation is seeking an on-site Service Delivery Associate to support mailroom services, print and document operations, and administrative tasks across multiple Georgia geography. Travel is required across Georgia and nearby states with overnight stays about once a month.

The role emphasizes operating office equipment, handling mail, preparing documents, and maintaining accurate logs while delivering excellent customer service. Training will be provided.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• High attention to detail and organization.
• Ability to work independently and problem-solve operational issues.
• Comfortable with light physical tasks (up to 50 lbs).

Responsibilities

• Operate office and production equipment (printers, scanners, etc.) and ensure peak performance.
• Perform mail handling, sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing.
• Maintain logs for billing, meter reads, and production jobs.
• Ensure compliance with SLAs and escalate issues when needed.
• Monitor inventory and perform replenishment as required.

Skills

Interpersonal skills

Multitasking

Attention to detail

Independent problem solving

Physical stamina

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose:

The Service Delivery Associate plays a critical role in executing on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction. Must be able to travel across Georgia, Alabama, Tennessee, Ohio, Florida and Kentucky geography with overnight hotel/travel required at least once per month for up to 4 nights.

Primary Responsibilities:

• Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
• Perform mail handling duties including sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
• Maintain accurate logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with Service Level Agreements (SLAs) and promptly escalates issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as a key daily contact for client interactions.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills and Qualifications:

• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Functional knowledge of Microsoft Office (Word, Excel, Outlook).
• High attention to detail and organization.
• Ability to work independently and problem-solve operational issues.
• Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).

Education and Experience:

• High School Diploma or equivalent required.
• 1+ year of experience in customer service or operations support preferred.
• Training on Xerox systems and equipment will be provided.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.