Print Customer Success Specialist — Hybrid, Spanish Friendly

Mixam; Chicago (IL); Híbrido; USD 47 000 - 53 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

15 days PTO

Sick leave

401k contributions

Hybrid work

Office snacks

Apple equipment

Resumo da oferta

Mixam in Chicago is seeking a Customer Service Print Specialist to be the frontline for customer inquiries, guiding print orders from pre-press to delivery.

You will troubleshoot issues, collaborate with the production pod, and strive to deliver a seamless, high-quality customer experience with clear, proactive communication.

Experience in customer service within print/publishing is preferred; Spanish language skills are a big plus, and a hybrid in-office schedule is available.

Qualificações

• Proven experience in customer service, preferably in the print or publishing industry.
• Strong written & verbal communication and interpersonal skills.
• Basic understanding of pre-press and print production processes.
• Understanding of different printing techniques and materials.
• Ability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
• Problem-solving skills and the ability to work independently and as part of a team.
• Familiarity with customer service software and CRM systems.
• Basic knowledge of graphic design software (e.g., Adobe Creative Suite) is a plus.
• With the recent launch of our Spanish website, if you are fluent in Spanish, this would be a really big advantage!

Responsabilidades

• Handle day-to-day customer inquiries through email, chat, and phone.
• Provide accurate and timely information regarding pre-press and print processes, order status, and product details.
• Ensure customer satisfaction by following up on resolved issues and providing additional support as needed.
• Address and resolve standard customer issues independently.
• Collaborate with other pod members to resolve customer issues efficiently and effectively.
• Escalate more complex problems to Senior Customer Service Team Members or the Team Leader when necessary.
• Participate in pod meetings to discuss ongoing projects, share knowledge, and improve processes.
• Communicate effectively with team members to ensure a cohesive approach to customer service.
• Provide feedback on customer service processes and suggest improvements.
• Share expertise and knowledge with other team members to foster a collaborative learning environment.

Conhecimentos

Customer service

Communication

Pre-press knowledge

Print production

CRM software

Adobe Creative Suite

Multi-tasking

Spanish language

Ferramentas

CRM software

Adobe Creative Suite

Descrição da oferta de emprego

Mixam in Chicago is seeking a Customer Service Print Specialist to be the frontline for customer inquiries, guiding print orders from pre-press to delivery.

You will troubleshoot issues, collaborate with the production pod, and strive to deliver a seamless, high-quality customer experience with clear, proactive communication.

Experience in customer service within print/publishing is preferred; Spanish language skills are a big plus, and a hybrid in-office schedule is available.