Print & Copy Technical Service Specialist

Pacific Office Automation Inc.; Leawood (KS); On-site; USD 2,480,000 - 3,031,000; Full time

Benefits offered by this job

Paid training

Monthly bonuses

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Sick leave

Vacation days

FSA/HSA options

Job summary

Pacific Office Automation is hiring a Print & Copy Technical Service Specialist in Overland, Kansas. This onsite, full-time role offers paid training, a clear growth path, and the chance to work directly with customers to resolve printing and copying issues.

The position emphasizes hands-on problem solving, reliability, and strong communication as you manage service calls, diagnose equipment, and ensure customer satisfaction while advancing to leadership roles within POA.

Qualifications

• Experience in technical or mechanical roles is a plus but not required.
• Hands-on, customer-facing role experience is beneficial.
• Strong communication and problem-solving skills valued.

Responsibilities

• Troubleshoot, diagnose, and repair printers, copiers, and related office equipment at customer sites.
• Manage and support local printing environments and on-site networks.
• Provide reliable, in-person technical support and clear customer communication.
• Schedule and travel to service calls, solving issues efficiently.

Skills

Problem solving

Basic computer skills

Customer service

Willingness to learn

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

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Print & Copy Technical Service Specialist

Print & Copy Technical Service Specialist

Onsite | Full-Time | Paid Training | Growth Pathways

Overland, Kansas | Compensation: $20.00/hr

Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we’ve grown to over 40 branches across 11 states by delivering innovative business solutions and exceptional customer service. Our long-standing partnerships with industry leaders like Canon, Sharp, HP, Lexmark, and Ricoh allow us to stay at the forefront of office technology.

At POA, we’re more than a technology company—we’re a career-launching organization committed to training, development, and long-term growth. We believe in investing in our people, listening to their ideas, and providing clear pathways for advancement.

About the Role

We are seeking a Print & Copy Technical Service Specialist to join our Field Service team. This is a hands‑on, customer‑facing role ideal for individuals who are mechanically inclined, tech‑curious, and enjoy solving problems in real time. Whether you’re starting your career or looking to pivot into the tech field, POA provides the training and support needed to succeed.

What You’ll Do

• Troubleshoot, diagnose, and repair printers, copiers, and related office equipment
• Serve as a hands‑on print and copy technology expert
• Manage and support local printing environments at customer locations
• Provide reliable, in‑person technical support to clients
• Communicate clearly and professionally to ensure high customer satisfaction
• Manage your schedule and service calls independently
• Think creatively to resolve unique equipment and technical challenges

What You Bring

• Strong problem‑solving and critical‑thinking skills
• Basic computer and mobile device proficiency
• Prior technical or mechanical experience is a plus, but not required
• Customer service mindset with a team‑first attitude
• Willingness to learn, grow, and take initiative

What We Offer

• Paid, hands‑on training with certification opportunities
• Clear career paths into senior technician, leadership, or management roles
• Monthly performance‑based bonuses
• Comprehensive benefits package including medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off, sick leave, and vacation days
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

Compensation

• Overland, KS: $20.00/hr

At Pacific Office Automation, we don’t just talk about growth—we create it. We’re proud to be an Equal Opportunity Employer and are committed to fostering a diverse, inclusive workplace where every voice matters.