Princpal Engineer- Telecom Technology Strategy

Cellco Partnership; Alpharetta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

Verizon seeks a visionary Principal Engr-Technology Strategy to lead end-to-end architecture, software development, and transformation of Wireless Network Provisioning Systems and Inventory platforms. The role partners with Network, Billing, and Architecture teams to deliver proactive solutions and best-in-class customer experiences.

You will drive future-state roadmaps, enable real-time inventory synchronization, and reduce activation fallouts while integrating GenAI-driven self-healing and AI

Qualifications

• Bachelor's degree or 4+ years of work experience.
• Six+ years of relevant experience.
• Technical experience in architecture, full-stack software development, and integration of complex backend systems.
• Experience in Wireless Network Provisioning, 5G Core Architecture (NSA/SA) & TMF Open APIs.
• Experience integrating GenAI/SLMs into workflows and observability tools.

Responsibilities

• Architectural leadership and modernization across provisioning and inventory apps.
• Design frictionless customer journeys and zero-touch activations.
• Integrate GenAI, LLM/SLM models and self-healing mechanisms into systems.
• Mentor engineers and align roadmaps with cross-functional teams.

Skills

Architectural leadership

Cross-functional collaboration

Cloud-native design

AI/GenAI integration

Education

Bachelor's degree or 4+ years of experience

Master's degree (advantage)

Tools

Kafka (MSK/Confluent)

AWS (EKS, Lambda, RDS, S3)

Kubernetes

Oracle

Cassandra

Redis

Grafana

Kibana

New Relic

OpenSearch

Job description

When you join VerizonYou want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

We are seeking a visionary, hands-on Principal Engr-Technology Strategy to lead the end-to-end architecture, software development, and technical transformation of our Wireless Network Provisioning Systems, and Inventory platforms.

This individual will lead partnership efforts between multiple cross-functional teams, including Network, Billing systems, Architecture teams, and many others to identify and quickly act on customer feedback. The candidate will partner with cross-functional teams to identify and resolve issues and partner with others to develop proactive solutions that enable our teams to deliver best-in-class customer experiences.

The Principal Engineer will drive future-state architectural roadmaps that eliminate customer friction (such as order-to-activation fallouts, race conditions, and profile reservation failures) while integrating GenAI, machine learning, and AI-driven self-healing mechanisms directly into customer journey orchestration.

Key Responsibilities

• Architectural Leadership & Core Modernization: Driving end-to-end modernization across for these apps by architecting an Agentic Provisioning Platform, automating Groovy business rules and price plan orchestration, migrating systems to 5G NSA/SA standards-compliant architecture, and establishing real-time inventory state synchronization to eradicate systemic activation fallouts and duplicate MIN allocations.
• End-to-end Customer Experience & Journey Orchestration: Engineering frictionless, omnichannel customer journeys across consumer, business, and retail channels, eliminating operational fallouts and order stalling while scaling unassisted, self-healing Zero-Touch Activations (ZTA) and automated eSIM profile downloads.
• AI, GenAI & Agentic Framework Integration: Architecting intelligent conversational and intent-recognition capabilities using LLM/SLM models while embedding predictive anomaly detection and autonomous self-healing into Wireless Network Provisioning Systems, and Inventory to proactively resolve stuck lifecycle states and accelerate engineering CI/CD velocity on AWS/EKS.
• Cross-Functional Governance & Technical Mentorship: Partnering with executive sponsors, Network Engineering, Product, and Care teams to build business cases, quantify ROI, and align enterprise roadmaps, while mentoring senior engineering talent and software architects in scalable, cloud-native system design.

What we're looking for...

You can define a vision and your ambitious attitude drives you to generate highly innovative ideas and take calculated risks. You develop positive relationships and effective solutions, which makes you a productive collaborator. Customers appreciate that you take personal responsibility for their satisfaction, and team members know they can count on your commitment.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Technical experience in architecture, full-stack software development, and integration of complex backend systems.
• Expertise in Wireless Network Provisioning , 5G Core Architecture (NSA/SA), 3GPP standards, and hands-on experience certifying/implementing TM Forum (TMF) Open APIs .
• Demonstrated track record of identifying and resolving critical production fallouts across billing platforms, provisioning, and front-end channels.
• Experience integrating GenAI, small language models (SLMs), or agentic AI frameworks into application workflows, customer intent classification, or automated observability tools.

Core Tech Stack

• Languages & Frameworks: Java J2EE, Spring Boot, Reactive Java, Python, Shell Scripting, C/C++.
• Middleware & Messaging: Kafka (MSK/Confluent), MQ, Event-driven microservices architecture.
• Databases & Cloud: AWS Architecture (EKS, Lambda, RDS, S3), Kubernetes, Oracle, Cassandra, Redis.
• Observability & Analytics: Grafana, Kibana, New Relic, OpenSearch.

Even Better If You Have

• Master's degree in Computer Science or Software Engineering.
• Hands-on experience with telecommunication services, including eSIM profile lifecycle management, OTP routing, and alternate MDN qualification engines.
• Experience designing conversational AI platforms, natural language intent taxonomies, or Agentic AI self-servic