Principal UC Designer

BMC Software, Inc.; New York (NY); Remote; USD 140,000 - 190,000; Full time

Job summary

BMC Software, Inc. seeks a Principal UX Designer to define and lead the experience strategy for its Agentic Experience initiative.

This hands-on leadership role sits at the intersection of enterprise UX, AI and agentic systems, partnering with product, engineering, AI, research, and domain experts to translate capabilities into clear experiences for customers. You will shape the experience vision, prototype AI workflows, and establish patterns that scale across products, ensuring usability and

Responsibilities

• Define the end-to-end cross-product experience strategy for agentic AI systems, including intent capture, planning, recommendations, tool use, execution, status communication, exception handling, and outcomes.
• Design human-agent interaction patterns that make autonomy, system reasoning, confidence, permissions, and consequences understandable without overwhelming users.
• Create experiences for single-agent and multi-agent workflows across conversational, visual, and workflow-based interfaces.
• Design appropriate human-in-the-loop controls, approvals, escalation paths, reversibility, auditability, and recovery mechanisms for high-impact actions.
• Translate complex AI capabilities, constraints, and failure modes into intuitive enterprise experiences that build trust and support informed decision-making.

Job description

This role can be based remotely in United States

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Description and Requirements

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

This Is BMC. Powered by You.

At BMC, we don’t do ordinary. Across BMC, our AI teams are building the next generation of agentic AI — capabilities that help enterprises run their most critical systems faster, more resiliently, and with confidence. Our agentic AI empowers autonomous agents to detect, diagnose, and help resolve complex problems with speed, accountability, and human oversight.

We’re not hiring for roles - we’re hiring for impact. You’ll solve hard problems, build smart solutions, and work with people who challenge and champion you - and see your work make a difference for customers running mission-critical systems.

Make Your Mark at BMC

If BMC excites you but you're unsure whether you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

About the Role

We are looking for a Principal UX Designer to define and lead the experience strategy for BMC’s Agentic Experience initiative. This is a hands‑on leadership role at the intersection of enterprise UX, AI and agentic systems, and product innovation. You will design how people understand, direct, collaborate with, supervise, and trust autonomous and semi‑autonomous agents across complex workflows. You will partner with product, engineering, AI, research, and domain experts to translate agentic AI capabilities into clear, responsible, and valuable experiences for customers operating mission‑critical systems.

Key Responsibilities

Agentic Experience Design (core focus)

• Define the end-to-end cross-product experience strategy for agentic AI systems, including intent capture, planning, recommendations, tool use, execution, status communication, exception handling, and outcomes.
• Design human-agent interaction patterns that make autonomy, system reasoning, confidence, permissions, and consequences understandable without overwhelming users.
• Create experiences for single-agent and multi-agent workflows across conversational, visual, and workflow-based interfaces.
• Design appropriate human-in-the-loop controls, approvals, escalation paths, reversibility, auditability, and recovery mechanisms for high-impact actions.
• Translate complex AI capabilities, constraints, and failure modes into intuitive enterprise experiences that build trust and support informed decision‑making.

Experience Strategy, Research & Validation

• Shape the experience vision, principles, journeys, and interaction model for BMC’s agentic AI ecosystem.
• Lead discovery with customers, users, product teams, and domain experts to identify high-value agentic use cases and unmet needs.
• Prototype and test AI workflows, agent behaviours, trust cues, and interaction patterns through iterative research and usability evaluation.
• Define experience success measures for task completion, comprehension, trust, adoption, efficiency, and responsible use.
• Use qualitative and quantitative evidence to influence product direction and prioritize improvements.
• Partner with product managers, AI engineers, architects, researchers, product designers, content designers, and domain specialists from concept through production.
• Facilitate cross-functional workshops to align use cases, system capabilities, user needs, risks, and experience outcomes.
• Establish reusable agentic UX patterns, standards, and guidance that scale across products while maintaining consistency and accessibility.
• Provide design direction, critique, and mentorship, raising craft quality and strengthening AI experience design practices across the organization.
• Communicate experience strategy, design rationale, risks, and trade-offs clearly to senior leaders and technical and non‑technical stakeholders.

Education & Experience