Principal Technical Program Manager

Testing Site - JPMC; Wilmington (DE); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Testing Site - JPMC is seeking a Principal Technical Program Manager in Employee Platforms to lead multi-faceted technology programs impacting clients, employees, and stakeholders globally. You will translate business and technical objectives into actionable tasks, manage resources and budgets, and drive alignment through strong communication and risk management.

With 7+ years of TPM experience, you will influence vendor relations, instrumentation, and KPI/OKR frameworks while guiding changes in

Qualifications

• 7+ years of experience in technical program management leading complex technology projects in large organizations.
• Demonstrated proficiency in vendor product knowledge, managing vendor relations, and implementing solutions.
• Define and operationalize KPIs/OKRs across risk/hygiene, developer productivity, and platform adoption; deep experience with instrumentation and dashboards.
• Advanced analytical reasoning with ability to break down business, technical, and operational objectives.
• Proven ability to lead through change, manage dependencies, and operate in high-pressure, evolving environments.
• Strong stakeholder management to drive alignment and outcomes with the firm’s objectives.

Responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
• Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
• Foster strong relationships with stakeholders, clients, and cross-functional teams, defining decision-making procedures for beneficial outcomes
• Guide the selection and implementation of technologies, platforms and tools leveraging advanced technical fluency
• Champion continuous improvement by identifying process optimization opportunities and staying abreast of emerging technologies

Skills

Technical program mgmt

Vendor management

KPIs & OKRs

Instrumentation/telemetry

Stakeholder management

Change management

Data governance basics

Job description

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager in Employee Platforms, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration


• Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks


• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes


• Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency


• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations


• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions


• Proven ability to define and operationalize KPIs/OKRs across risk/hygiene, developer productivity, and platform adoption; deep experience with instrumentation, telemetry, dashboards, and using metrics to drive decisions and accountability


• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives


• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments


• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives

Preferred qualifications, capabilities, and skills

• Expertise designing and delivering self-service data products that expose pertinent risk/hygiene signals to dev teams; strong grounding in data governance, lineage, access controls, data quality/SLOs, and integrating with control frameworks to make compliance seamless


• Mastery of impact-based prioritization, backlog hygiene, and workload triage; able to balance regulatory deadlines, control gaps, and customer outcomes, and translate analytics into clear sequencing and capacity plans.


• Credible at all levels, from engineers to senior management; can succinctly explain the "why," expected impact, and trade-offs, and convert complex technical topics into business-aligned narratives and decision briefs


• Track record of uplifting developer communities (guilds, office hours, enablement), influencing without authority, and driving cross-LOB alignment; calm under pressure with disciplined incident/problem management, root-cause analysis, and continuous improvement.