Principal Technical Consultant, Professional Services

Egnyte; United States; Remote; USD 160,000 - 178,000; Full time

Job summary

Join a forward-thinking company as a Principal Technical Consultant, where your expertise in data migration and customer engagement will drive impactful solutions. This role offers the chance to work remotely, leading complex projects that ensure successful deployment of innovative cloud solutions. With a commitment to professional growth and a supportive work environment, you will collaborate with a diverse team dedicated to excellence. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

Flexible hours

Generous time off

401(k) Retirement Plan

Health Savings Account

Paid Maternal and Paternal Leave

Gym reimbursement

Free well-being apps

Discounted pet insurance

Lifetime access to Egnyte account

Qualifications

• Strong technical skills in software installation and troubleshooting.
• Experience supporting Enterprise software in a SaaS environment.

Responsibilities

• Execute complex data migration projects ensuring successful deployment.
• Act as a liaison between customers and internal teams for troubleshooting.

Skills

Software Installation and troubleshooting

Data and Permission migration tools

Virtualization (VMWare, Hyper-V)

Windows/Linux Server

Scripting (Python, SQL, PowerShell)

Microsoft Active Directory

Azure AD

SSO

Customer engagement

Communication skills

Education

Bachelor's degree in Computer Science

Job description

Title: Principal Technical Consultant, Professional Services

Location: USA, Remote

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

Invested Relationships

Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

Your Qualifications

• Strong technical skills that cover four or more of the following areas:
• Software Installation and troubleshooting skills
• Data and Permission migration tools
• Virtualization experience (VMWare, Hyper-V)
• Windows/Linux Server operating systems
• Execute and monitor scripts (python, SQL, PowerShell)
• Good understanding of Microsoft Active Directory, Azure AD, SSO
• Prior experience supporting Enterprise software or supporting Enterprise applications in technical capacity for a SaaS environment.
• Experience leading and mentoring other consultants
• Extensive Public Cloud experience, with additional experience migrating data and permissions being a major plus
• Extensive experience in Customer Facing implementation roles working remotely. Should be adept at leading technical discussions and implementation with stakeholders.
• Excellent customer engagement and strong communication skills.
• Attention to detail; adapt to process in a quick changing environment; proactive problem solver
• Bachelor’s degree in Computer Science, or a related technical discipline.
• 12+ years of relevant technical function experience

What You’ll Do

• Execute complex, multi-phase, data migration projects involving hundreds of terabytes, ensuring successful customer deployment and adoption of Egnyte solutions
• Operate as an Egnyte Platform expert with specific and detailed knowledge of the platform across its Collaborate, Secure & Govern, and AI pillars
• Act as a liaison between customers and internal teams for monitoring, reporting and primary troubleshooting of migration jobs, authentication, permissions, and usage of the Egnyte Desktop application
• Engage with customers and internal teams to provide status and escalate issues
• Multi-task and manage multiple projects with strict deadlines
• Communicate professionally and succinctly and follow Standard Operating Procedures (SOP).

COMPENSATION:
Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $160k - $178k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

• Competitive salaries and comprehensive benefits
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.
• Paid holidays and sick time
• 401(k) Retirement Plan (Traditional and Roth)
• Health Savings Account (HSA) and Employee Assistance Program (EAP)
• Paid Maternal, Paternal, and Adoption Leave to help you grow yourfamily
• Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered.
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.
• Your own Egnyte account with lifetime access

Equal Employment Opportunity

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (includingtransgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Commitment To Diversity, Equity, and Inclusion:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our recently launched global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace.Egnytersare encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of [e-mail]. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact [e-mail]. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.