Principal Team Leader, Staff Technology Solutions

Chick-fil-A Corporate Support Center; Atlanta (GA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading company in the restaurant industry is seeking a Principal Team Leader for their Staff Technology Solutions. This role involves leading a team to support Chick-fil-A's People & Planning Systems, ensuring effective technology solutions and vendor management. The ideal candidate will have a strong background in business analysis, team leadership, and SaaS implementations, contributing to the company's growth and digital transformation efforts.

Qualifications

• Minimum of 6 years of relevant experience.
• Experience managing budgets and contracts.

Responsibilities

• Lead and mentor a team of business and systems analysts.
• Serve as a technology advisor and influence technology roadmaps.
• Manage the team’s budget and oversee vendor selections.

Skills

Leadership

Business Analysis

Vendor Management

Budget Management

SaaS Implementation

Education

Bachelor's Degree in a technical field

Tools

AWS

Agile

Job description

Principal Team Leader, Staff Technology Solutions

Join to apply for the Principal Team Leader, Staff Technology Solutions role at Chick-fil-A Corporate Support Center.

The Staff Technology team enables the Chick-fil-A digital enterprise by partnering on purpose to empower business transformation. From technology consulting and design to implementation and maintenance, the team is responsive to stakeholder business requirements while bringing a forward-looking, systems mindset and approach to the work. Key audience segments include Chick-fil-A, Inc Staff members and select vendor partners. Key partnerships include Talent Experience, Learning & Development, and Organizational Strategy & Planning.

This position will lead the team responsible for supporting Chick-fil-A’s People & Planning Systems. As our Corporate Staff members increase, we aim to use and maintain the best technology platforms to support this growth. You will lead a team serving as a liaison between Digital Transformation & Technology and the Talent Experience, Learning & Development, and Organizational Strategy & Planning departments, providing both custom-built and SaaS solutions to support Chick-fil-A’s growth.

Our Flexible Future model offers a healthy mix of in-person and virtual work, fostering collaboration and community.

Responsibilities

• Lead, assess, and mentor a team of business and systems analysts with in-depth domain knowledge.
• Serve as a trusted technology advisor to departments, influencing and executing 3-year technology roadmaps.
• Assign work and guide prioritization to ensure business outcomes.
• Partner with the business and other teams to enable new capabilities (e.g., GenAI solutions, analytics).
• Execute departmental plans, adapting as needed.
• Manage the team’s budget.
• Maintain clear communication with stakeholders at all levels, providing updates and feedback.
• Identify opportunities for technology or automation improvements.
• Align work across areas to maximize value.
• Lead vendor selection processes for SaaS products and oversee technical implementations.
• Oversee privacy compliance related to candidates and staff.
• Assist with legal contracts and lead quarterly vendor reviews.
• Partner with vendors for system enhancements and integrations.
• Oversee external workers allocated to the team to meet business demands.

Minimum Qualifications

• Experience leading a team
• Experience as a business or systems analyst
• Experience managing budgets and contracts
• Experience managing vendors and vendor accountability
• Experience with SaaS implementations and vendor selections
• Experience supporting a broad range of work

Preferred Qualifications

• Experience with HRIS, Applicant Tracking, Learning, and organizational planning systems
• Knowledge of data privacy
• Experience with AWS
• Familiarity with Agile methodology
• Understanding of Talent practices

Experience & Education

• Minimum of 6 years of relevant experience
• Bachelor's Degree in a technical field

Additional Details

• Travel Requirements: 10%
• Employment Type: Full-time
• Job Function: Engineering and Information Technology
• Industries: Manufacturing, Hospitality, and Restaurants