Principal Systems Analyst

Fidelity; Durham (NC); On-site; USD 110,000 - 170,000; Full time

Job summary

Fidelity Investments in Durham, NC seeks a Principal Systems Analyst to lead complex data-processing and system-analysis initiatives within an agile environment. You will gather requirements, write clear user stories for APIs, data stores, and UIs, and provide technical leadership across subsystems and teams in a matrix organization.

You will mentor junior analysts, define test strategies, coordinate UAT, manage stakeholder expectations, and drive standards for systems analysis in a regulated

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal Systems Analyst (or closely related occupation) administering and configuring enterprise SaaS tools (Jira and Jira Align), documenting business and functional requirements, conducting data analysis and API testing, and supporting Agile processes within a technology environment.
• Or, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal Systems Analyst (or closely related occupation) administering and configuring enterprise SaaS tools (Jira and Jira Align), documenting business and functional requirements, conducting data analysis and API testing, and supporting Agile processes within a technology environment.

Responsibilities

• Leads and conducts interviews with business users to gather requirements, and analyzes technology needs, and system and workflow challenges.
• Develops recommendations that address difficult business needs and opportunities.
• Establishes full project life cycle plans for complex systems analysis projects, and defines project scope.
• Leads other analysts in the execution of documents on large and complex projects and monitors the quality and progress of documents created by other analysts.
• Designs new systems based on requirements.
• Leads and participates in the definition of test strategies, and coordinates user acceptance testing efforts.
• Communicates progress of multiple projects to management, engages stakeholders on a regular basis, and manages expectations of internal and external stakeholders.
• Works with other teams to evolve standards and best practices for systems analysis processes.
• Participates in incident/crisis management to assess business impact, determine/facilitate any workarounds, in concert with the production support organization.
• Advises on risk assessment and risk management strategies.
• Mentors junior product analysts and developers on systems analysis techniques and business workflows.

Skills

Requirements gathering

System analysis leadership

Agile methodologies

User story writing

Stakeholder communication

Education

Bachelor's degree in CS/Engineering/IT

Master's degree in CS/Engineering/IT

Tools

Jira

Jira Align

Confluence

ServiceNow

Postman

Swagger

SQL

Power BI

Tableau

pgAdmin

Job description

Principal Systems Analyst

Position Description:

Note: Fidelity will not provide immigration sponsorship for this position.

Analyzes complex data‑processing requirements and system workflows within an agile environment to design, improve, and support scalable computer systems and software components. Gathers and refines system requirements and specifications to support robust technology solutions. Creates user stories with clear and concise system requirements for APIs, data stores, and user interfaces (UIs). Provides analysis leadership on complex systems analysis projects, often across subsystems and companies, in a matrix organization. Consults with business users to develop recommendations that address difficult and complex business needs and opportunities.

Primary Responsibilities:

• Leads and conducts interviews with business users to gather requirements, and analyzes technology needs, and system and workflow challenges.
• Develops recommendations that address difficult and complex business needs and opportunities.
• Establishes full project life cycle plans for complex systems analysis projects, and defines project scope.
• Leads other analysts in the execution of documents on large and complex projects and monitors the quality and progress of documents created by other analysts.
• Designs new systems based on requirements.
• Leads and participates in the definition of test strategies, and coordinates user acceptance testing efforts.
• Communicates progress of multiple projects to management, engages stakeholders on a regular basis, and manages expectations of internal and external stakeholders.
• Works with other teams to evolve standards and best practices for systems analysis processes.
• Participates in incident/crisis management to assess business impact, determine/facilitate any workarounds, in concert with the production support organization.
• Advises on risk assessment and risk management strategies.
• Mentors junior product analysts and developers on systems analysis techniques and business workflows.

Education and Experience:

Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal Systems Analyst (or closely related occupation) administering and configuring enterprise SaaS tools (Jira and Jira Align), documenting business and functional requirements, conducting data analysis and API testing, and supporting Agile processes within a technology environment.

Or, alternatively, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal Systems Analyst (or closely related occupation) administering and configuring enterprise SaaS tools (Jira and Jira Align), documenting business and functional requirements, conducting data analysis and API testing, and supporting Agile processes within a technology environment.

Skills and Knowledge:

Candidate must also possess:

• Demonstrated Expertise (“DE”) administering and configuring enterprise SaaS platforms using Jira, Jira Align, and Confluence, including performing workflow and portfolio design, environment setup, upgrades, and health monitoring; executing functional and regression testing using ServiceNow and pgAdmin; and supporting release readiness through development of support models, RACI and ownership matrices, and change management deliverables (user guides, training, and pilot access), to ensure standardized, reliable operations in a regulated environment.
• DE participating in the delivery of system functionality and Agile planning activities; eliciting, analyzing, and documenting business and functional requirements, features, and user stories using Jira, Confluence, and MS Office Suite with clear acceptance criteria; performing As Is and To Be gap analysis; and maintaining end to end requirements traceability (RTMs) to ensure completeness, testability, and alignment with business objectives.
• DE performing data analysis and building dashboards using SQL, MySQL, PostgreSQL, Power BI, and Tableau; validating REST API contracts using Postman and Swagger; and supporting access management and RBAC by modeling system dependencies, integration points, and security requirements.
• DE supporting Agile delivery by participating in ceremonies, triaging work intake, and monitoring risks and dependencies; and configuring Jira and Jira Align to support portfolio level visibility and reporting.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category: Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Benefits

Benefits that balance life and work: From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.

Equal Opportunity and Accommodations

Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to [e-mail], or by calling 800-835-5099, prompt 2, option 3.

Applicant screening

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

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