Principal Systems AI Designer

Truist; Raleigh (NC); On-site; USD 150,000 - 190,000; Full time

Job summary

Truist is seeking a Principal AI Systems Designer to own and lead the strategy for the foundational system architecture behind AI-powered experiences. You will define how AI understands, decides, and moves across channels, shaping conversations and tasks between mobile, web, messaging, and support channels.

The role is hands-on, focusing on human-centric solutions, with mentorship to teammates and evangelism of design patterns to ensure consistency and excellence across initiatives.

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• 6+ years of experience in the field.
• Demonstrable experience leading large and/or complex projects.
• Excellent ability to communicate ideas and rationales to influence decision-making.

Responsibilities

• Mentor and develop exceptional design talent (but not line manage).
• Create/invent highly innovative business opportunities that expand value for clients through digital and physical experiences.
• Create and deliver world-class end-to-end experiences and lead special/innovation projects.
• Define standards and best practices that improve experience design through active involvement and leadership.
• Influence and support a culture of design excellence.
• Consult and collaborate with talented teams in a supportive environment and understand broader organizational goals.
• Demonstrate thought leadership and be seen publicly as a leader in design.
• Maintain excellent communication skills that foster alignment across teams and partnerships.
• Stay current on trends, theories, methods and processes to develop new practices.

Skills

UX/UI design

Design leadership

Research

Accessibility

Communication

Education

Bachelor's degree in related field

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description:

At Truist, we believe in creating world‑class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use.

The Principal AI Systems Designer owns & leads the strategy & evolution of the foundational system architecture behind AI‑powered experiences. Instead of primarily designing screens and individual journeys, this person defines how the intelligence works across those experiences, including:

• What the AI understands and remembers
• How AI decides what to do next
• How different AI experiences and/or agents work together
• When AI can act vs when a human needs to step in
• How a conversation or task moves between mobile, web, messaging, contact center, branch, and other channels
• Frameworks around how prompts, intents, entities, knowledge, context, and guardrails are structured
• Documentation & evangelism of aligned on patterns, attributes, frameworks etc. to increase consistency across experiences

This is a hands‑on role to conceptualize and deliver highly complex human‑centric solutions for our client experiences. You will be able to provide consultation on extremely challenging problems and identify innovative solutions. You have proven experience with leading initiatives and a solid foundation for the fundamentals of design within a particular focus area. You will inspire the team with deep knowledge of practice area, understanding of trends, and the ability to think beyond today to build client centric solutions that are not only intuitive but differentiating. You will influence a culture of innovation and excellence by guiding and inspiring teammates. This is an individual contributor role with no management duties however you may mentor less experienced teammates to build expertise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Mentor and develop exceptional design talent (but not line manage). Teach by showing and doing. Play an active part in evaluating, recruiting, and developing talent.
2. Create/invent highly innovative business opportunities that expand the value delivered to clients through digital and physical experiences.
3. Create and deliver world‑class, end‑to‑end experiences and lead special/innovation projects.
4. Define standards and best practices that improve experience design through active involvement and leadership.
5. Influence and support a culture of design excellence.
6. Consult and collaborate with talented teams in a supportive, complex environment and develop an understanding of broader organizational context and goals.
7. Demonstrate thought leadership and be seen publicly as a leader in design
8. Excellent communication skills that fosters alignment across teams and builds productive partnerships
9. Stay current on trends, theories, methods and processes in order to develop new practices that drive increased value and appreciation of design.

QUALIFICATIONS

Required Qualifications:

1. Bachelor's degree in related field (or equivalent work experience)
2. 6+ years of experience in the field (may include equivalent education)
3. Demonstrable experience leading large and/or complex projects
4. Excellent ability to communicate ideas and rationales to influence decision-making