Principal AI Systems Designer: Cross-Channel Experience Lead

Truist; Raleigh (NC); On-site; USD 150,000 - 190,000; Full time

Job summary

Truist is seeking a Principal AI Systems Designer to own and lead the strategy for the foundational system architecture behind AI-powered experiences. You will define how AI understands, decides, and moves across channels, shaping conversations and tasks between mobile, web, messaging, and support channels.

The role is hands-on, focusing on human-centric solutions, with mentorship to teammates and evangelism of design patterns to ensure consistency and excellence across initiatives.

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• 6+ years of experience in the field.
• Demonstrable experience leading large and/or complex projects.
• Excellent ability to communicate ideas and rationales to influence decision-making.

Responsibilities

• Mentor and develop exceptional design talent (but not line manage).
• Create/invent highly innovative business opportunities that expand value for clients through digital and physical experiences.
• Create and deliver world-class end-to-end experiences and lead special/innovation projects.
• Define standards and best practices that improve experience design through active involvement and leadership.
• Influence and support a culture of design excellence.
• Consult and collaborate with talented teams in a supportive environment and understand broader organizational goals.
• Demonstrate thought leadership and be seen publicly as a leader in design.
• Maintain excellent communication skills that foster alignment across teams and partnerships.
• Stay current on trends, theories, methods and processes to develop new practices.

Skills

UX/UI design

Design leadership

Research

Accessibility

Communication

Education

Bachelor's degree in related field

Job description

Truist is seeking a Principal AI Systems Designer to own and lead the strategy for the foundational system architecture behind AI-powered experiences. You will define how AI understands, decides, and moves across channels, shaping conversations and tasks between mobile, web, messaging, and support channels.

The role is hands-on, focusing on human-centric solutions, with mentorship to teammates and evangelism of design patterns to ensure consistency and excellence across initiatives.