Principal AI Systems Architect & Experience Designer

PR Girl Manifesto; Raleigh (NC); On-site; USD 140,000 - 190,000; Full time

Job summary

Truist Financial Corporation in Raleigh, NC is seeking a Principal AI Systems Designer to define the intelligence powering AI experiences across mobile, web, and branches. This hands-on role shapes how AI understands, remembers, and decides, and how experiences and agents collaborate across channels.

You will mentor teammates, craft scalable frameworks for prompts, intents, and knowledge, and drive human-centric solutions that differentiate client experiences.

Qualifications

• Bachelor's degree or equivalent work experience.
• 6+ years of experience in the field.
• Demonstrable experience leading large and/or complex projects.
• Excellent ability to communicate ideas and rationales to influence decision-making.
• Strong understanding and application of industry and discipline standards.
• Experience creating artifacts and executing ideas, coaching teammates to execute.
• Ability to give and accept critique, coaching, and feedback and to promote a culture of critique.
• Demonstrated success driving results.
• Proficiency in applicable software applications.
• English language fluency.

Responsibilities

• Mentor and develop exceptional design talent (but not line manage). Teach by showing and doing.
• Create/invent highly innovative business opportunities that expand the value delivered to clients through digital and physical experiences.
• Create and deliver world-class, end-to-end experiences and lead special/innovation projects.
• Define standards and best practices that improve experience design through active involvement and leadership.
• Influence and support a culture of design excellence.
• Consult and collaborate with talented teams in a supportive, complex environment and develop an understanding of broader organizational context and goals.
• Demonstrate thought leadership and be seen publicly as a leader in design.
• Excellent communication skills that foster alignment across teams and builds productive partnerships.
• Stay current on trends, theories, methods and processes in order to develop new practices that drive increased value and appreciation of design.

Skills

Communication

Leadership

Systems thinking

AI/ML knowledge

UX design

Documentation

Mentoring

Problem solving

Cross-functional collaboration

Public thought leadership

Education

Bachelor's degree in related field

Tools

AWS Bedrock

Amazon Lex

AWS Connect

Lambda Functions

Event-driven architectures

API integrations

Knowledge base architectures

AI model orchestration

Job description

Truist Financial Corporation in Raleigh, NC is seeking a Principal AI Systems Designer to define the intelligence powering AI experiences across mobile, web, and branches. This hands-on role shapes how AI understands, remembers, and decides, and how experiences and agents collaborate across channels.

You will mentor teammates, craft scalable frameworks for prompts, intents, and knowledge, and drive human-centric solutions that differentiate client experiences.