Principal Support Engineer - AI-Driven Grocery Platform

Remote; San Francisco (CA); Presencial; USD 130 000 - 195 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity

Benefits

Resumo da oferta

Afresh, the AI platform for grocery, seeks a Principal Support Engineer to own complex escalations and drive end-to-end solutions across our products. You will work with Solutions Engineering, Data Engineering, Product Engineering, and Operations to resolve data and product issues, and to reduce fresh food waste.

You will mentor engineers and contribute to playbooks and knowledge bases. The role emphasizes cross-functional leadership, hands-on data investigations, and building agentic AI

Qualificações

• 5+ years in technical support engineering, solutions engineering, data engineering, or similar role.
• Advanced SQL with large datasets and data validation against source.
• Experience building with AI tools and automation responsibly.
• Clear, concise written and verbal communication.
• Ability to own cross-functional initiatives end to end.

Responsabilidades

• Own the most complex escalations end to end including data mapping defects and integration failures.
• Lead large initiatives delivering impact against OKRs: deflection rate, handle time, escalations.
• Define and report impact metrics with baseline and post-change measurements.
• Build tooling to automate investigations: SQL, Python, Databricks, Looker notebooks.
• Drive cross-functional change with Solutions Eng, Data Eng, Product Eng, and Operations.
• Mentor Tier 1/2 engineers, lead training, write playbooks and docs.
• Be visible outside Support: present in demos, share data-driven updates, participate in reviews.
• Master partner-specific retailer behavior and escalate when needed.

Conhecimentos

Advanced SQL

Cross-functional

Root-cause analysis

Python scripting

AI tooling (Claude)

Data engineering

Technical writing

Self-directed

Ambiguity tolerance

Ferramentas

Databricks

Zendesk

Stylo

Descrição da oferta de emprego

Afresh, the AI platform for grocery, seeks a Principal Support Engineer to own complex escalations and drive end-to-end solutions across our products. You will work with Solutions Engineering, Data Engineering, Product Engineering, and Operations to resolve data and product issues, and to reduce fresh food waste.

You will mentor engineers and contribute to playbooks and knowledge bases. The role emphasizes cross-functional leadership, hands-on data investigations, and building agentic AI