Principal, Strategic Cloud Delivery & Executive Advisory

Protagona; Dallas (TX); On-site; USD 130,000 - 195,000; Full time

Job summary

Protagona is seeking a Principal to lead our professional services team, overseeing consulting service delivery and acting as a trusted advisor on customer technology initiatives. The role focuses on executive engagement, program governance, and driving digital transformation for strategic accounts.

You will guide project delivery resources, strengthen relationships with customer executives, and identify future opportunities across multiple customers.

Qualifications

• 10+ years of consulting experience delivering professional services engagements.
• Track record of delivering large, complex projects.
• Track record of building key client relationships (including C-Level) and securing repeat business.
• Demonstrated expertise of public cloud services, preferably AWS.
• Great understanding of Agile project delivery.
• Capable of vulgarizing complex technical concepts.
• Great verbal and written communication skills.
• Strong presentation skills.
• Results orientated.
• Customer & partner obsessed.
• Sense of ownership.
• Natural curiosity and excitement for learning new technology.
• Ability to travel as needed to support project kickoffs and key client milestones.

Responsibilities

• Plan, lead, and manage multiple concurrent projects across multiple customers
• Work alongside the project delivery team, sales, partners, leadership team and customers to ensure engagement success
• Build strong relationships with key existing clients for repeat business
• Measure project progress, client benefits, and budget expectations through tracking tools
• Collaborate, review, and strengthen engineering team performance on current project delivery; including utilization and profitability
• Identify project risks and challenges and develop resolution plans
• Collaborate with sales and service delivery teams to determine, develop, and deliver solution proposals and Statements of Work for prospective and existing clients
• Collaborate with the VP of Customer Success to develop and implement service delivery process and engagement improvements
• Single point of contact/escalation for customer executives
• Support delivery team on project planning and kickoff
• Strategic advisory throughout the customer journey
• Support sales pursuit for new logo customers in areas of expertise

Skills

Consulting leadership

C-Level relationships

AWS cloud

Agile delivery

Stakeholder management

Communication

Presentation skills

Travel flexibility

Ownership

Curiosity/learning

Education

Bachelor's degree in CS or business

AWS certification

Job description

Protagona is seeking a Principal to lead our professional services team, overseeing consulting service delivery and acting as a trusted advisor on customer technology initiatives. The role focuses on executive engagement, program governance, and driving digital transformation for strategic accounts.

You will guide project delivery resources, strengthen relationships with customer executives, and identify future opportunities across multiple customers.