Principal / Sr. Director, Strategy & AI Transformation (GCS)

Palo Alto Networks; California; On-site; USD 260,000 - 340,000; Full time

Job summary

Palo Alto Networks is seeking a Principal (Senior Director), GCS Strategy & Ops to own the 0-to-1 reimagining of the post-sales workflows through a highly ambitious, AI-first transformation that redefines how customers are served and value is delivered across the business.

As a key senior leader, you will take full ownership of the concept, design, and execution of these transformation programs, collaborating directly with top executives to tackle mission-critical challenges.

Qualifications

• 12+ years of total experience in top-tier consulting (McKinsey, Bain, BCG and Deloitte).

Responsibilities

• 0-to-1 AI Architect: Strategize, conceptualize, and execute a complete redesign of post-sales workflows using an AI-first approach.
• Enterprise Transformation: Lead the strategy and execution of transformative programs that deliver long-term value and introduce operational efficiencies across the business.
• Cross-Functional Orchestration: Drive strategic alignment and accountability across Product, Engineering, GTM, IT, and Post-Sales leadership teams.
• Strategic Problem Solving: Structure and analyze complex business problems, develop hypotheses, and present data-driven recommendations to the C-suite.
• Operational Excellence: Own the operating cadence of accountability for all AI-driven goals and drive program management and operating performance.
• Team Leadership: Develop and lead the post-sales Strategy & Operations team, fostering a customer-obsessed and outcomes-focused culture

Skills

AI strategy

Post-sales design

Cross-functional leadership

Data-driven decisions

Job description

Our Mission

At Palo Alto Networks®, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

The Team

Our Strategy and Business Operations is a focused team that works on our most critical business challenges to drive and support our industry-leading growth. Your efforts will directly affect the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top of mind for our executives. You possess a unique blend of business insight, business strategy experience, big-picture thinking, and influencing skills and the ability to collaborate with a large number of constituents within Palo Alto Networks.

Your Career

Palo Alto Networks is seeking a Principal (Senior Director), GCS Strategy & Ops to own the 0-to-1 reimagining of the post-sales workflows through a highly ambitious, AI-first transformation. This is a unique opportunity to move beyond traditional workflows and architect a new, first-principles transformation driven by agentic AI.

As a key senior leader, you will take full ownership of the concept, design, and execution of these transformation programs, collaborating directly with top executives to tackle mission-critical business challenges. We are looking for a hands-on strategist who can act as the architect of large-scale, enterprise-wide, agentic transformations that require deep collaboration across Product, Engineering, GTM, IT, and Post-Sales.

Your Impact

• 0-to-1 AI Architect: Strategize, conceptualize, and execute a complete redesign of post-sales workflows using an AI-first approach.
• Enterprise Transformation: Lead the strategy and execution of transformative programs that deliver long-term value and introduce operational efficiencies across the business.
• Cross-Functional Orchestration: Drive strategic alignment and accountability across Product, Engineering, GTM, IT, and Post-Sales leadership teams.
• Strategic Problem Solving: Structure and analyze complex business problems, develop hypotheses, and present data-driven recommendations to the C-suite.
• Operational Excellence: Own the operating cadence of accountability for all AI-driven goals and drive program management and operating performance.
• Team Leadership: Develop and lead the post-sales Strategy & Operations team, fostering a customer-obsessed and outcomes-focused culture

Qualifications

Your Experience

• Tier-1 Consulting Pedigree: 12+ years of total experience, including direct experience in top-tier consulting (McKinsey, Bain, BCG and Deloitte) at the Principal