Principal Solutions Engineer - Post-Sales, AMER

Talon.One; New York (NY); On-site; USD 160,000 - 215,000; Full time

Job summary

An established industry player is seeking a Principal Solutions Engineer to lead enterprise-level API integrations. This role offers the opportunity to shape technical and project management best practices while collaborating with cross-functional teams. You'll mentor team members and drive excellence in complex integrations, ensuring alignment with customer goals. Join a dynamic environment that values flexibility, creativity, and teamwork, where your contributions will significantly impact the success of the organization. If you're passionate about technology and customer success, this is the perfect opportunity for you.

Benefits

Competitive salary

401(k) plan with match

Medical, Dental & Life Insurance

Flexible PTO

Learning budget

Home office set-up allowance

Co-working space

Qualifications

• 5+ years in a technical or customer-facing role with enterprise customers.
• Experience with API-based SaaS products and modern cloud platforms.

Responsibilities

• Lead design and implementation of large-scale API integrations.
• Serve as a trusted advisor to enterprise customers for tailored solutions.

Skills

API Integration

Project Management

Technical Communication

Troubleshooting

Cross-Functional Collaboration

Tools

AWS

Azure

Job description

ABOUT THE ROLE:

As our first Principal Solutions Engineer at Talon.One, you will be leading enterprise-level API integrations.

This newly created role focuses exclusively on delivering these complex integrations, which often span over a year due to their complexity.

You will lead the charge on these initiatives, collaborating closely with cross-functional teams while acting as a trusted advisor to ensure customer success.

While you won't have direct reports, you'll be in a unique position to mentor and share your expertise with the US & EMEA Technical Account Management (TAM) team, shaping both technical and project management best practices. This is a rare opportunity to make a significant impact, allowing you the freedom to define the role while driving excellence in integrations.

This is a remote role; however, you must be located within commuting distance of one of our hubs: New York, Denver, or Boston.

ONCE YOU ARE HERE YOU WILL:

• Lead the design and implementation of large-scale API integrations, ensuring alignment with customer goals and our platform capabilities while mitigating risks.
• Collaborate with implementation partners and system integrators (SIs) to ensure their approach aligns with best practices and effectively represents the customer’s interests.
• Oversee project planning, resource allocation, and timelines for enterprise-level integrations. Collaborate with customers and internal teams to define scope, milestones, and deliverables.
• Evaluate partner performance post-project completion and share insights with relevant internal teams for continuous improvement.
• Serve as a trusted advisor to enterprise customers, offering tailored solutions and long-term architectural strategies.
• Analyze, troubleshoot, and improve the performance of deployed integrations, ensuring sustained success post-implementation.
• Mentor Technical Account Management team members on technical and project management best practices to elevate team capabilities.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 5+ years in a technical or customer-facing role (e.g., Solutions Architect, Technical Account Manager) with enterprise customers.
• Experience with API-based SaaS products, system architecture, and modern cloud platforms (AWS, Azure).
• Proven ability to lead large-scale projects, manage resources, and mitigate risks while delivering on timelines.
• Strong communication skills for explaining technical concepts to diverse and senior stakeholders.
• A data-driven approach to troubleshooting and resolving complex technical challenges.
• Effective cross-functional team collaboration and a mentorship-oriented mindset.

WHAT'S IN IT FOR YOU:

• Competitive salary & 401(k) plan w/match.
• Medical, Dental & Life Insurance.
• Flexible PTO.
• Learning budget.
• Home office set-up allowance.
• Co-working space within your neighborhood.

The total compensation for this role is $160,000 - $215,000, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.

WHY YOU SHOULD WORK FOR US:

• The right attitude: modern methods and a diverse, creative workspace with an open and international culture.
• Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team.
• Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn.
• A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware.
• High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees.

Do you want this job?

We’d love to hear from you! Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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