Principal Solutions Architect

Amazon; Redmond (WA); Remote; USD 164,000 - 285,000; Full time

Job summary

Join an innovative initiative aiming to enhance global broadband access through satellite technology. As a Solutions Architect, you'll play a critical role in integrating partner systems and defining technical strategies. This position offers the chance to work collaboratively with diverse teams, advocate for partners, and shape early engagements that drive operational success. If you're passionate about creating impactful solutions and thrive in a dynamic environment, this role is perfect for you. Be part of a mission that closes the digital divide and brings connectivity to underserved communities worldwide.

Benefits

Equity Options

Medical Benefits

Flexible Work Hours

Comprehensive Compensation Package

Qualifications

• 7+ years of customer service center management experience required.
• Strong leadership skills with team management experience.

Responsibilities

• Own technical system integration and validation with partners.
• Manage product life cycle and collaborate with various teams.

Skills

Customer Service Management

Leadership

Process Development

Technical Support

Communication Skills

Education

Bachelor's Degree

Master's Degree

Job description

Job ID: 2893376 | Amazon Kuiper Manufacturing Enterprises LLC

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Solutions Architect will play a pivotal role in defining and implementing Third Party (3P) Partner technical integration strategy and services. The successful candidate will be a trusted advisor, working to integrate Kuiper and partner systems in order to facilitate a wide range of business processes. Kuiper is looking for thought leaders who are able to create innovative solutions to problems and leverage learnings to increase integration efficiency and operational success. You will have the opportunity to help shape Kuiper's early partner engagements, and develop scaling mechanisms as the team expands.

Key job responsibilities

1. Own the technical system integration and technical system validation with Kuiper 3P Partners.
2. Dive deep with both 3P Partners and internal stakeholders to determine technical requirements, architectures, and outcomes.
3. Advocate for 3P Partners and provide feedback to Kuiper's internal teams, including product, engineering, operations, and marketing.
4. Collaborate with Business Development, Operations, Product, and Engineering teams to develop best practices and scalable solutions.
5. Work with the leadership team to set the Partner strategy and make appropriate high-judgment trade-offs between features and speed-to-launch.
6. Manage the entire product life cycle from strategic planning to tactical execution and work with key internal and external stakeholders to deliver on that vision.
7. Responsible for launch plan and enablement, working to ensure that all teams have what they need to be successful.
8. Provide input into new business development opportunities, lead calls with key customers, create tools to support success, and help to identify opportunities to increase that success.
9. Establish goals and review metrics to identify opportunities and deliver success.
10. Research and identify new opportunities to innovate on behalf of our customers.
11. Excellent written and verbal communication skills, consisting of both short-form and long-form documents and a combination of internal and public speaking.

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

BASIC QUALIFICATIONS

1. Bachelor’s degree or equivalent industry experience.
2. 7+ years of customer service center management with a proven record of understanding and managing call center key performance indicators.
3. 2+ years of strong leadership and team management skills, with a proven ability to motivate and mentor team members to achieve their goals.
4. 5+ years of experience in process development and improvement centered around consumer account services, technical support, and escalation resolution.

PREFERRED QUALIFICATIONS

1. Masters degree.
2. Ability to stand-up call center operations in multiple global locations.
3. Ability to assess and reduce risk.
4. Ability to effectively, efficiently and professionally communicate, verbally and in writing, with all levels both internally and externally.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164,500/year in our lowest geographic market up to $284,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link.

Posted: January 28, 2025 (Updated about 3 hours ago)

Location: USA, WA, Virtual Location - Washington