Principal Solutions Architect

berkshiregrey; Bedford (MA); On-site; USD 150,000 - 190,000; Full time

Job summary

Berkshire Grey in Massachusetts is seeking a Principal Solutions Architect to lead the design of intelligent automation systems that optimize customer operations. You will analyze complex data and processes to ensure performance and scalability, collaborating with customers and internal teams throughout the presales cycle.

This role demands strong technical problem-solving, effective project management, and the ability to communicate complex concepts clearly to both internal and external

Qualifications

• BSc in industrial engineering, operations or related field.
• Strong business acumen and customer-facing communication.
• Experience designing warehouse automation and conveyor layouts.

Responsibilities

• Lead pre-sales interactions to analyze customer requirements.
• Develop POC plans and oversee deployment readiness.
• Collaborate with product and marketing on solution messaging.
• Translate complex data into scalable automation designs.

Skills

Business acumen

Communication

Customer interfacing

Travel 25%+

Team collaboration

Education

BS degree in industrial engineering, operations or related field

Tools

MS Excel

MS Project

AutoCAD

Solidworks

Technical drawings

Job description

Job Summary:

The Solutions Design Team is seeking an innovative and solutions-focused Principal Solutions Architect to lead the design of intelligent automation systems that leverage our technology to optimize customer operations. In this role, you will analyze complex data and processes to ensure the performance and scalability of our solutions, collaborating with customers and internal teams throughout the presales cycle. Success in this position requires strong technical problem-solving skills, effective project management, and the ability to clearly communicate complex concepts to both internal and external stake holders.

Responsibilities:

• Pre-Sales Customer Interaction
  • Analyze customer data, conduct engineering analyses and propose solutions for specific customer applications.
  • Collaborate with customers to analyze and manage requirements to deliver meaningful business value.
  • Compose in-depth technical response documents and provide customer presentations to support the sales process.
  • Work with Sales to identify new application areas and, with Marketing, create compelling messaging and demonstrations that attract new customers/prospects.
  • Work with Program Engineers to ensure accurate solution development and deployment in post-sales phase.
• Prototype Development
  • Analyze customer requirements, define and propose Proof-of-Concept, manage POC development activities, and transition systems to engineering & operations.
  • Recommend ways to apply new technologies and solutions that will maximize their value to customers and Berkshire Grey.
  • Assess the feasibility of POC/development ideas and collaborate with engineering team to determine design limitations and opportunities.
  • Define POC solution architecture, technical requirements and technical risk mitigation plans.
• Solution Application Strategy
  • Identify new solution / product opportunities or new applications of existing products through customer contact and market knowledge.
  • Collaborate with Product Management on solution feature prioritization and commercialization strategy.
  • Work on enhancement requests, gather business requirements, and collaborate with Product Management on functional design documents.
  • Contribute to continual improvement of best practices, tools and techniques for more effective product usage.

Requirements:

• BS degree in industrial engineering, operations or related field.
• Experience designing warehouse automation particularly conveyor layouts.
• Strong business acumen.
• Ability to work with MS Excel, MS Project and technical drawings (AutoCAD, Solidworks, etc).
• Comfortable working with mechanical systems.
• Develop models as required to solve complex problems.
• Understand use of operational and financial metrics to drive business decisions.
• Ability to interface with customers successfully and professionally.
• Can communicate effectively with both engineering and operational teams.
• Ability to travel 25%+

This role is not eligible for visa sponsorship.