Principal Software Development Engineer

NOKIA; San Jose (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Nokia seeks a Principal Software Rapid Response Engineer to optimize network performance and tackle software/system issues proactively. The successful candidate will work in a fast-paced environment, leading initiatives to enhance software solutions for global customers while leveraging extensive software development and optical networking expertise.

Benefits

Continuous learning opportunities

Well-being programs

Mentoring programs

Diverse teams with an inclusive culture

Qualifications

• Minimum 5+ years of experience in a software development organization.
• In-depth knowledge of optical network systems and L1 layer protocols.
• Experience with QNX or Linux RTOS operating systems.

Responsibilities

• Collaborate with cross-functional teams to resolve network issues.
• Engage with global Internet Content Providers to gather requirements.
• Analyze logs to diagnose faults and drive corrective actions.

Skills

Troubleshooting

Debugging

Optical network systems

L1 layer protocols

Software development

Education

Engineering degree or Master's in Computer Science or Electrical Engineering

Tools

QNX

Linux RTOS

Job description

As a Principal Software Rapid Response Engineer at Nokia, you will play a critical role in ensuring our customers' networks run smoothly by proactively addressing software and system issues. You will collaborate closely with cross-functional teams, including SW/FW/HW Engineering, Product Line Management, and Global Technical Support, to gather feature requirements and drive efficient recovery efforts during critical outages. Your work environment will be dynamic and fast-paced, shaped by the high demands of global ICPs. You will utilize your expertise in software systems and optical networks to troubleshoot and resolve complex problems, contributing directly to the continuous improvement of our software products. Join us to be at the forefront of technological innovation, leveraging your skills to enhance customer satisfaction and network performance.

• Collaborate with cross-functional teams including Software, Firmware, Hardware, Product Management, and Technical Support to swiftly resolve network issues impacting customer operations.


• Engage directly with global Internet Content Providers (ICPs) to gather feature requirements and support critical recovery efforts during outage scenarios.


• Analyze logs and conduct root cause details (RCA) to diagnose and isolate faults, driving corrective actions by development teams.


• Actively participate in the software/product release cycle, providing enhancements and ensuring robustness through effective debugging strategies.


• Optimize Software Verification Team (SVT) test plans based on real-world ICP use cases to enhance product quality and reliability.


• Lead discussions with architecture teams to recommend necessary changes, ensuring products meet evolving ICP needs and performance standards.


• Develop tools and knowledge bases to empower service teams, reducing field escalations and enhancing overall customer satisfaction.


• Implement engineering process improvements and best practices to streamline workflows and bolster product stability across releases.
  

You have:

• Minimum 5+ years of experience in a SW development organization


• Engineering degree or Master's in Computer Science or Electrical Engineering


• In-depth knowledge of optical network systems and L1 layer protocols


• Experience with QNX or Linux RTOS operating systems


• Strong troubleshooting and debugging skills in production and lab environments

It would be nice if you also had:

• Understanding of coherent communication systems and forward error correction algorithms


• Experience with SDN technologies like OpenFlow or OpenStack


• Working knowledge of system control plane protocols such as OSPF, MPLS, and LDP


• Expertise in programming with C, C++, and Python for automation development

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere


• Gender-Equality Index by Bloomberg


• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.