Principal Site Reliability Engineer

Priority; United States; Remote; USD 181,700 - 201,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program

Medical, dental, and vision coverage

Mental health support

Gym membership reimbursement

Job summary

A leading fintech company is seeking a Principal Site Reliability Engineer to ensure the reliability and operational excellence of its mission-critical platform. The role includes leading incident responses, mentoring engineers, and implementing best practices for reliability across the organization. Candidates should have over 10 years of software engineering experience and at least 5 years in reliability-focused roles, particularly with AWS infrastructure. The position is remote with competitive compensation. Benefits include a 401(k) match and mental health support.

Qualifications

• Proven track record in leading reliability practices across multiple teams.
• Strong background in cloud infrastructure and distributed systems.
• Experience in incident management and monitoring.

Responsibilities

• Define and implement SRE strategies for the company.
• Lead incident response and reliability improvements.
• Mentor engineers to promote reliability practices.

Skills

Leadership

Cloud infrastructure (AWS)

Observability

Communication skills

Distributed systems

Education

10+ years in software engineering

5+ years in SRE

Tools

CI/CD

Microservices

Serverless architectures

Job description

This range is provided by Priority. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$181,700.00/yr - $201,000.00/yr

Job title: Principal Site Reliability Engineer

Reports to: Director, Site Reliability Engineering

Location: Remote

Grade: 21

About Priority

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy‑to‑adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue — empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we’re driven by results. We expect our people to be known for results — bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role

As a Principal Site Reliability Engineer, you will be a senior technical leader ensuring the reliability, scalability, and operational excellence of Priority’s mission‑critical financial technology platform. This role blends hands‑on engineering with leadership, mentorship, and cross‑functional influence.

You will partner with product and infrastructure teams to ensure services are observable and resilient. You will resolve incidents, automate operational workflows, and set standards that raise the bar for reliability across the organization.

This is an ideal role for an engineer who thrives at the intersection of software, systems, and operations, and who wants to shape the reliability culture at scale.

Responsibilities

• Define and drive the SRE strategy, aligning reliability practices with Priority’s long‑term business and technology goals.
• Lead incident response and retrospectives, driving systemic reliability improvements across multiple product workstreams.
• Own cross‑cutting platform concerns such as observability, monitoring, alerting, performance, scalability, and resiliency.
• Partner with engineering leadership and product teams to embed reliability best practices into design, planning, and delivery.
• Automate detection, resolution, and recovery for recurring production issues, reducing toil and increasing delivery velocity.
• Evaluate and introduce new technologies, frameworks, and practices to improve reliability, cost efficiency, and performance.
• Mentor and coach engineers across levels, multiplying SRE skills and mindset across the organization.

What Success Looks Like

• Delivery & Execution: Services are deployed frequently and safely; incidents are resolved quickly with minimal customer impact; operational load is reduced through automation and reliable processes.
• Product Quality & Reliability: Systems consistently meet availability, latency, error‑rate, and performance SLOs; incidents are rare, well‑mitigated, and quickly remediated; redundancy and fault tolerance are built into all layers of the stack.
• Collaboration & Knowledge Sharing: Teams design with reliability in mind; incidents are resolved faster with shared playbooks; engineers across disciplines feel confident in operational practices; blameless postmortems drive organizational learning.
• Business & Product Impact: Reliability improvements directly enhance customer experience, reduce churn, and support adoption of new products and features without sacrificing stability.
• Professional Growth & Team Contribution: You are recognized as a mentor and thought leader, elevating engineering maturity across the org; teams continuously improve reliability practices, automation, and resilience.

Candidate Requirements

Required:

• 10+ years of professional software engineering / systems engineering experience, including 5+ years in SRE or reliability‑focused roles.
• Proven leadership experience influencing reliability practices across multiple teams or domains.
• Strong background in distributed systems, cloud infrastructure (AWS preferred), CI/CD, microservices, and serverless architectures.
• Deep expertise in observability, monitoring, alerting, and incident management.
• Experience with relational and non‑relational databases.
• Strong communication skills with the ability to collaborate effectively across engineering and business stakeholders.

Preferred:

• Prior experience in high‑throughput, regulated industries such as payments, fintech, or banking.
• Familiarity with event‑driven and asynchronous architectures.
• Strong mentoring background, helping senior engineers adopt higher‑level reliability thinking.
• Advanced certifications in cloud, reliability, or system design (e.g., AWS Solutions Architect Professional, SRE Foundation)

Compensation and Benefits

Compensation range: $181,700 - $201,000

We invest in the whole employee — personally and professionally. Our benefits package is designed to support your well‑being, growth, and success — both inside and outside of work.

• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs
• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women’s health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Certified Payments Professional (CPP) certification support

Traditional Physical Requirements

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye‑hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Seniority Level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Banking and Financial Services