Principal ServiceNow Developer

Deltek; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Deltek seeks a skilled ServiceNow Developer to enhance their Business Applications team. This role involves ServiceNow administration, development, and support, requiring collaboration with IT teams. The ideal candidate has extensive experience in ITSM and possesses a Bachelor's degree or equivalent experience.

Qualifications

• 6-8+ years in IT environment with ITSM expertise.
• 5-7+ years of technical experience in ServiceNow.
• Essential: ServiceNow CSA certification.

Responsibilities

• Provide operational and end-user support for ServiceNow products.
• Create automations and enhance workflows in an agile environment.
• Collaborate with IT teams to design and implement solutions.

Skills

IT Service Management (ITSM)

ServiceNow Administration

Customization

Configuration

Troubleshooting

Agile Development

Education

Bachelor's degree in technology

Tools

ServiceNow

SCCM

JAMF

Qualys

Job description

Position Responsibilities :

Deltek is seeking a skilled and experienced ServiceNow Developer to support and enhance our Business Applications team within the Information Technology department. This role involves providing operational and end-user support for ServiceNow products, featuring fully integrated ITSM, ITOM, and HAM solutions.

The ideal candidate will be responsible for ServiceNow administration, configuration, development, and support in an agile environment, creating new automations and enhancing existing workflows to meet evolving business needs. This position requires close collaboration with IT team members and stakeholders to design, develop, and implement innovative solutions that drive efficiency and add value across the enterprise.

This role offers the opportunity to work both independently and alongside cross-functional teams, contributing to mission-critical systems that enhance the experience of Deltek end-users. If you thrive in a dynamic environment and enjoy leveraging ServiceNow to optimize business processes.

**Qualifications:**

**Education:** Bachelor's degree in technology or equivalent experience required.

**IT Experience:** 6-8+ years in an IT environment, with extensive experience in **IT Service Management (ITSM)** and a deep understanding of **ITIL** frameworks.

**ServiceNow Expertise:** 5-7+ years of **technical experience** in ServiceNow, including **administration, configuration, customization, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance**.

**Customization & Development:** 5-7+ years of **proficiency in customizing ServiceNow**, including:

- Form customizations

- Business rules

- Workflows

- Client scripts & script includes

- UI policies/actions

- Security rules

- Other core ServiceNow constructs

**ServiceNow Core Modules Mastery:** Proven expertise in **ITSM** (Incident, Problem, Change, Knowledge, Request) and **ITAM** (CMDB, HAM).

**Data & Integrations:** Strong understanding of **CSDM and CMDB**, including the ability to integrate and import data using **ITOM discovery tools** such as **SCCM, JAMF, and Qualys**.

**Development & Best Practices:** Advanced knowledge of **best practices** in development, testing, and production environments.

**Project Life Cycle:** Experience in **full project life cycle development** for systems and applications.

Technical Knowledge & Skills

• Certifications:
• ServiceNow CSA certification (essential)
• ServiceNow Administration:
• Review release/patch notes and perform impact assessments
• Clone management and upgrade scheduling
• Skipped record reviews, regression testing, and UAT execution
• CSDM & CMDB Expertise:
• Strong understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB)
• Experience integrating and importing data using asset discovery tools such as SCCM, JAMF, and Qualys
• Software Development & Methodologies:
• Expertise in SDLC and/or Agile development methodology to conceptualize and deliver software (essential)

Work Timings: 2:00 PM - 11:00 PM IST