Service Engineer II IS - Remote

Providence Health & Services; Los Angeles (CA); Hybrid; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Providence Health & Services is seeking a Service Engineer to partner with developers, testers, and program managers to design, operate, and improve large-scale, computer-based services for caregivers. The role focuses on end-to-end service telemetry, fault tolerance, and scalable architectures across Windows Server, virtualization, and cloud technologies.

Responsibilities include troubleshooting, incident response participation, capacity planning, and cost modeling while ensuring reliable,

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.
• 2+ years related experience.
• Automation experience in deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and simulating outages.

Responsibilities

• Analyze caregiver, business, and technical requirements to contribute to service architecture and operability meeting KPIs.
• Troubleshoot and engineer solutions to restore service with minimal disruption and drive improvements.
• Participate in disaster recovery drills and incident response management as needed.
• Provide data-driven capacity analysis based on KPIs and usage scenarios for viable cost models.
• Ensure production solutions are reliable, resilient, secure, and continuously monitored.
• Collect metrics to support service intelligence analysis.

Skills

Code & Telemetry

Web services & virtualization

Infrastructure & servers

Technical communication

Education

Bachelor's in Computer Engineering/CS/Math or equivalent

Job description

Description

Service Engineers work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts.

Essential Functions

• Understands the caregiver, business, and technical requirements. Uses expertise to contribute to components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation.
• Analyzes the current service delivery system and uses his or her judgment to identify improvements that enable the team to create a system that supports service delivery and meets KPIs.
• Performs troubleshooting and engineers solutions for service issues to restore service with minimal disruption to the caregiver and business. Owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations.
• Actively takes part in disaster recovery drills. Participates as needed in incident response management during non-working hours.
• Uses expertise to identify relevant data, and provides analysis on actual versus projected capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and new feature releases to enable the team to create a viable cost model.
• Maximizes the effectiveness of financial resources.
• Uses expertise to identify process or technology solutions that identify and resolve platform, system, deployment and environmental issues prior to solution release, and that ensure an on-time release with predictable high quality.
• Participates in triaging and uses problem management tools (such as root cause analysis, trend analysis, and postmortems). Contributes to and implements a solution.
• Ensures that production solutions are reliable, resilient, secure and effective and continuously monitored.
• Collects metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis.

Job Specific Knowledge, Skills and Abilities

• Ability to read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities.
• Demonstrated expertise in web services, virtualization and cloud concepts.
• Knowledge of infrastructure and server products such as Windows Server, Virtualization, SQL Server, Network technologies, Active Directory, and Cloud technologies and services.
• Excellent verbal and written communication skills with the ability to create technical presentations/documents. Basic project management.

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience
• 2 or more years related experience
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

Preferred Qualifications

• Experience in a Healthcare environment.
• Azure certification

Salary Range by Location

• AK: Anchorage: Min: $48.27, Max: $76.22
• AK: Kodiak, Seward, Valdez: Min: $50.32, Max: $79.45
• California: Humboldt: Min: $50.32, Max: $79.45
• California: All Northern California - Except Humboldt: Min: $56.46, Max: $89.13
• California: All Southern California - Except Bakersfield: Min: $50.32, Max: $79.45
• California: Bakersfield: Min: $48.27, Max: $76.22
• Montana: Except Great Falls: Min: $38.86, Max: $61.36
• Montana: Great Falls: Min: $36.82, Max: $58.13
• New Mexico: Min: $38.86, Max: $61.36
• Oregon: Non-Portland Service Area: Min: $45.00, Max: $71.05
• Oregon: Portland Service Area: Min: $48.27, Max: $76.22
• Texas: Min: $36.82, Max: $58.13
• Washington: Western : Min: $50.32, Max: $79.45
• Washington: Southwest - Olympia, Centralia & Below: Min: $48.27, Max: $76.22
• Washington: Eastern: Min: $42.96, Max: $67.82
• Washington: Southeast: Min: $45.00, Max: $71.05

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.