Senior HR Program Manager - Remote

Providence; Washington; On-site; USD 105,000 - 165,000; Full time

Job summary

Providence seeks a Senior HR Program Manager to lead digital experiences and knowledge management for caregiver self-service tools. You will align with Human Resources, Information Services, and Communications to ensure clear, accessible experiences across portals and knowledge bases.

Responsibilities include content strategy, taxonomy development, and UX improvements driven by data and feedback. Collaboration with vendors and stakeholders is essential to deliver seamless caregiver support.

Qualifications

• 5 years of proven experience creating content across multiple channels (web, portal, mobile, chat, or other digital platforms).
• Bachelor’s degree in English, Journalism, Communications, Marketing, Design, Human Resources, Information Science, or related field.
• Experience translating complex information into clear, concise, user-friendly content and experiences.
• Experience using HTML and CSS to configure content and experiences within ServiceNow or similar platforms.
• Strong written and verbal communication, collaboration, organizational, and project management skills.
• Strong analytical and problem-solving skills with the ability to use data to drive improvements.

Responsibilities

• Lead the strategy, governance, and continuous improvement of digital experiences and knowledge management practices.
• Develop and manage content for employee portals, knowledge articles, notifications, and other self-service tools.
• Design and optimize caregiver experiences that simplify access to HR information, services, and support.
• Develop and maintain taxonomies, metadata standards, information architecture, and search optimization for self-service success.
• Translate complex policies, processes, and programs into user-friendly content.
• Use data, analytics, and user feedback to identify opportunities and drive improvements.
• Analyze user journeys and collaborate with technical teams to implement experience improvements.
• Configure, maintain, and optimize experiences and knowledge resources within ServiceNow or related platforms.

Skills

Content strategy

Content creation across channels

Communication skills

Project management

Analytical skills

User-focused content design

Education

Bachelor’s degree in English, Journalism, Communications, Marketing, Design, Human Resources, Information Science, or related field

Tools

HTML

CSS

ServiceNow

Job description

Providence is seeking a Senior HR Program Manager to lead the strategy and evolution of digital experiences and knowledge management practices that help caregivers find information, complete tasks, and access support. This role oversees caregiver-facing experiences across employee portals, knowledge bases, notifications, and other self-service tools.

Working closely with Human Resources, Information Services, Communications, vendors, and business stakeholders, this position ensures information and experiences are clear, consistent, accessible, and aligned with organizational standards. Through knowledge management, experience design, platform optimization, and data-driven decision making, this role helps create seamless and effective self-service experiences for Providence caregivers.

Key Responsibilities

• Lead the strategy, governance, and continuous improvement of digital experiences and knowledge management practices.
• Develop and manage content and knowledge resources for employee portals, knowledge articles, notifications, and other self-service tools.
• Design and optimize caregiver experiences that simplify access to HR information, services, and support.
• Develop and maintain taxonomies, metadata standards, information architecture, and search optimization strategies to improve findability and self-service success.
• Develop and maintain content taxonomies, metadata standards, information architecture, and search optimization strategies to improve content findability and self-service success.
• Translate complex policies, processes, and programs into user-friendly content and experiences.
• Use data, analytics, user feedback, and research to identify opportunities and drive continuous improvement.
• Analyze user journeys, gather business requirements, and collaborate with technical teams to implement experience improvements.
• Configure, maintain, and optimize experiences and knowledge resources within ServiceNow and related platforms.
• Promote knowledge sharing and ensure information remains accurate, relevant, accessible, and easy to find.

Providence caregivers are not simply valued - they’re invaluable. Join our team at Providence Human Resources and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• 5 years of proven experience creating content across multiple channels (e.g., web, portal, mobile, chat, or other digital platforms).

Preferred Qualifications

• Bachelor’s degree in English, Journalism, Communications, Marketing, Design, Human Resources, Information Science, or a related field.
• Experience translating complex information into clear, concise, and user-friendly content and experiences.
• Experience using HTML and CSS to configure, maintain, and optimize content and user experiences within ServiceNow or similar digital platforms.
• Strong written and verbal communication skills.
• Strong collaboration, organizational, and project management skills.
• Strong analytical and problem-solving skills with the ability to use data to drive improvements.

Salary Range by Location

• AK: Anchorage: Min: $48.27, Max: $76.22
• AK: Kodiak, Seward, Valdez: Min: $50.32, Max: $79.45
• California: Humboldt: Min: $50.32, Max: $79.45
• California: All Northern California - Except Humboldt: Min: $56.46, Max: $89.13
• California: All Southern California - Except Bakersfield: Min: $50.32, Max: $79.45
• California: Bakersfield: Min: $48.27, Max: $76.22
• Idaho: Min: $42.96, Max: $67.82
• Montana: Except Great Falls: Min: $38.86, Max: $61.36
• Montana: Great Falls: Min: $36.82, Max: $58.13
• New Mexico: Min: $38.86, Max: $61.36
• Oregon: Non-Portland Service Area: Min: $45.00, Max: $71.05
• Oregon: Portland Service Area: Min: $48.27, Max: $76.22
• Texas: Min: $36.82, Max: $58.13
• Washington: Western - Except Tukwila: Min: $50.32, Max: $79.45
• Washington: Southwest - Olympia, Centralia & Below: Min: $48.27, Max: $76.22
• Washington: Tukwila: Min: $50.32, Max: $79.45
• Washington: Eastern: Min: $42.96, Max: $67.82
• Washington: Southeast: Min: $45.00, Max: $71.05

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Applicants in the Unincorporated County of Los Angeles

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About The Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Equal Opportunity Employer

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.