Principal/ Senior Account Manager, Enterprise Solutions

Cvent; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology provider is seeking an experienced Enterprise Account Manager to manage existing Fortune 2000 client accounts in Chicago, IL. This role involves identifying and closing sales opportunities, including contract renewals and upsells, while delivering exceptional service and ensuring customer satisfaction. Ideal candidates have at least 7 years of sales experience and proven success in account management. A Bachelor's degree is preferred, and candidates should be willing to travel approximately 30% of the time.

Qualifications

• Minimum 7 years of customer-facing, inside sales, and account management experience.
• At least 1 year managing Fortune 2000 accounts.
• Moderate technical expertise and interest in technology.

Responsibilities

• Manage existing Fortune 2000 clients and exceed revenue expectations.
• Identify and close renewals, upsells, and cross-sells opportunities.
• Collaborate with Sales and Client Services for customer satisfaction.

Skills

Customer relationship management

Solution selling

Consultative selling

Technical product knowledge

Multi-tasking

Education

Bachelor's degree

Job description

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

About the Role

Cvent has multiple openings within our rewarding and lucrative Enterprise Account Manager position for extraordinarily talented and motivated individuals who thrive in a fast-paced, entrepreneurial work environment. Your primary responsibility will be managing existing Fortune 2000 client accounts. In this role, you will be charged with identifying and closing sales opportunities with the clients you manage. This includes contract renewals, up-sells, and cross-sells. Additionally, you will provide a high level of quality of service to our customers. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives.

Responsibilities

• Call on existing clients in an effort to meet and exceed individual and department revenue expectations
• Identify and close sales/business development opportunities such as renewals, but also growing accounts through up-sells and cross-sells with our existing Fortune 2000 clients
• Pursue relationships with key decision-makers across client organizations to grow the Cvent footprint within each account
• Collaborate with other divisions across the Company, including Client Services and Sales teams to ensure complete customer satisfaction with the Cvent product and organization
• Ensure customer issues are acknowledged and resolved in a timely manner
• Develop and actively pursue list of targeted Key Accounts and create individual plans of action to penetrate these accounts
• Accurately forecast sales opportunities via pipeline report
• Monitor and report sales activity within the system
• Ensure that all accounts remain in good standing through consistent follow up and communication
• Perform other duties as assigned

Qualifications

• Bachelor’s degree preferred, or relevant work experience considered.
• Minimum 7 years of proven customer facing, inside sales and account management experience (with revenue generation) experience in the software or related industry*
• At least 1 year of recent experience managing accounts of large (e.g Fortune 2000) clients
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, and closing contracts
• Demonstrated track record of exceeding expectations against revenue goals
• Moderate level of technical expertise (from a usability standpoint) and an interest in technology
• Ability to pick up and maintain technical product knowledge quickly
• Ability and willingness to travel approximately 30% of the time

Physical Demands. Multiple positions may be filled from this announcement. We are not able to offer sponsorship for this position.