Principal SAP CX / C4C Consultant

Infosys Limited; Detroit (MI); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is looking for a Principal SAP CX / C4C Consultant to join their dynamic team in Detroit. In this pivotal role, you will lead consulting efforts, design solutions, and implement strategies that drive value for clients in the utilities sector. With a focus on SAP CRM and ISU processes, you will leverage your extensive experience to guide clients through their digital transformation journey. This is an exciting opportunity to work in a collaborative environment, where your insights will shape the future of technology solutions. If you are passionate about consulting and technology, this role is perfect for you!

Qualifications

• 11+ years of experience in Information Technology required.
• Strong knowledge in SAP CRM and Customer Service Management modules.

Responsibilities

• Lead consulting efforts to define problem statements and evaluate solutions.
• Create detailed design and architecture artifacts for implementation.

Skills

SAP CRM

SAP ISU Billing

Client Facing Experience

Analytical Skills

Communication Skills

Advanced Excel Data Analysis

Education

Bachelor's degree or foreign equivalent

3 years of progressive experience

Tools

BRF+

Job description

Technology|SAP Functional|SAP CRM, Technology|SAP ISU Billing|SAP IS- Utilities

Company: ITL USA

Requisition ID: 131121BR

Infosys is seeking a Principal SAP CX / C4C Consultant

As a Principal Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Basic Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of experience with Information Technology.
• The location for this position is Detroit, MI. The Position may require travel and/or relocation.
• All applicants authorized to work in the United States are encouraged to apply.

Preferred Qualifications:

• At least 11 years of experience in SAP CR&B implementation programs with experience of CRM / Customer Service Management modules, SAP C4C.
• Experience across Electricity (preferred), or Gas or Water Utilities industries in North America.
• Key process and architectural knowledge in Move in Move out areas, fundamental knowledge of other key ISU processes.
• Experience in BRF+.
• Experience of at least 1 end to end lifecycle implementation activities including:
• Requirement gathering
• SAP configuration
• Systems and Integration Testing
• Resolving production issues
• Strong Client Facing experience, great communication and presentations skills.
• Strong analytical skills with the ability to work in advanced Excel based data analysis of SAP ISU data.
• Ability to work with offshore teams and coordinating work delivery between onsite and offshore.
• Flexible work timings required due to remote working environment including offshore overlaps twice a day.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.