Principal SAP CX / C4C Consultant

VBeyond Corporation; Detroit (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company in the Information Technology sector is seeking an SAP ISU CRM/B Implementation Specialist with extensive experience in SAP CR&B implementation programs. The ideal candidate will have strong analytical and communication skills, and the ability to coordinate with offshore teams. This full-time position is based in Detroit, MI, and may require travel and relocation. Join a dynamic team and contribute to impactful projects in the utilities industry.

Qualifications

• At least 11 years of experience in Information Technology.
• Experience in SAP CR&B implementation programs.

Responsibilities

• Coordinate work with offshore teams and manage delivery.
• Conduct advanced Excel-based data analysis of SAP ISU data.

Skills

Communication

Analytical Skills

Education

Bachelor's degree

Tools

Excel

SAP

BRF+

Job description

Job Title: SAP ISU CRM/B Implementation Specialist

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Basic Qualifications:

• Bachelor's degree or foreign equivalent from an accredited institution. Consideration will also be given to three years of progressive experience in the specialty in lieu of each year of education.
• At least 11 years of experience in Information Technology.
• Location: Detroit, MI. The position may require travel and/or relocation.
• Applicants authorized to work in the United States are encouraged to apply.

Preferred Qualifications:

• At least 11 years of experience in SAP CR&B implementation programs, including CRM / Customer Service Management modules, SAP C4C.
• Experience in Electricity (preferred), Gas, or Water Utilities industries in North America.
• Knowledge of Move-In/Move-Out processes and other key ISU processes.
• Experience with BRF+.
• Experience in at least one end-to-end lifecycle implementation, including requirements gathering, SAP configuration, systems and integration testing, and resolving production issues.
• Strong client-facing skills, excellent communication, and presentation skills.
• Strong analytical skills with the ability to perform advanced Excel-based data analysis of SAP ISU data.
• Ability to coordinate work with offshore teams and manage delivery between onsite and offshore locations.
• Flexible work hours due to remote working environment, including offshore overlaps twice daily.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Information Services, Staffing, and Recruiting