Principal Sales Engineer

Squid Cloud, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary and benefits

Fast-paced startup environment

Opportunity for growth and innovation

Job summary

A leading software development company is looking for a Principal Sales Engineer to revolutionize customer engagement through innovative AI solutions. The ideal candidate will lead technical engagements, provide expert consultation, and drive project success. With a Bachelor's degree in Computer Science and 5+ years of relevant experience, you will engage with key stakeholders, design proof of concepts, and deliver exceptional support. We offer a competitive salary and benefits, promoting diversity and inclusivity in a dynamic startup environment.

Qualifications

• 5+ years of experience in technical solution roles.
• Experience leading global enterprise projects end-to-end.
• Strong understanding of cloud services and development technologies.

Responsibilities

• Lead customer engagements and create POCs.
• Collaborate with clients to define use cases.
• Provide ongoing technical support and consultation.

Skills

Technical Solution / Pre-Sales / Customer Engineering experience

Cloud infrastructure understanding (AWS, Azure, GCP)

TypeScript application development

SQL proficiency

Strong problem-solving skills

Exceptional interpersonal skills

Education

Bachelor's or Master's degree in Computer Science or related field

Tools

Kubernetes

CI/CD

APIs

Job description

Principal Sales Engineer

At Squid Cloud, we're on a mission to revolutionize software development for the world through cutting‑edge AI Agents for enterprise. Our team is passionate about pushing the boundaries of what's possible for developers, and we're looking for an exceptional sales engineer lead who can join us and help with large customer accounts and prospects.

Role description

As a Principal Sales Engineer, you will play a pivotal role in shaping the success and growth of our company. You will join the team to lead customer engagements from the initial phase of meetings, demos, and PoCs through to deployment and production. You will be perceived as a world‑class expert for customers helping them accelerate and learn new AI technologies and methodologies. The engineering team will support you and together ensure that our solutions not only meet but exceed customer expectations. This role combines technical expertise with customer‑centricity, making it a unique and exciting opportunity for someone who's passionate about building, innovating, and driving projects from inception to completion.

Key responsibilities

• Lead engagement end‑to‑end and write POC playbooks and automation tools to optimize time‑to‑value. In the process, deliver exceptional technical support & consultation to our prospects.
• Collaborate closely with customers to understand their specific needs, challenges, and goals, acting as their trusted advisor, to define use cases and clear scopes of engagement.
• Lead as a domain authority in GenAI, Development Operations (DevOps) to the sales team and technical lead on strategic client relationships in large Financial Services, Media, Web, Telecom and other industry verticals.
• Lead pre‑sales engineering solutions including technical discovery, technical value proposition, architectural guidance, sales campaign support and ongoing client relationships.
• Ability to provide authoritative guidance on DevOps concepts with strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
• Establish and maintain a deep understanding of the overall Squid Cloud technology portfolio and the competitive landscape.
• Work closely with key client executive decision makers on product evaluations and proof of concepts to ensure the solutions/products meets client objectives.
• Translate customer requirements into actionable technical plans, working closely with our product and engineering teams to ensure solutions are aligned with customer expectations.
• Drive the end‑to‑end project management process, from project initiation, planning, execution, and monitoring, all the way to successful delivery.
• Act as a world expert in relevant technology domains, representing the company at industry events and conferences, and providing thought leadership.
• Identify and mitigate technical risks and issues, ensuring projects are delivered on time and within scope.
• Continuously improve and optimize our customer engineering processes and practices.
• Business experience with in‑depth understanding the value of the product to present ROI value to the customer.

Deliverables

• Successful implementation and delivery of customer projects, meeting or exceeding customer expectations from the outset. Setting clear goals and timelines internally and externally.
• Design demos, technical decks and content to help the sales process.
• Convert POC and initial problem set into paid accounts.
• Enable a customer‑obsessed environment where team members can relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues.
• High‑quality technical support to resolve customer challenges and challenges in a timely and effective manner.
• Clear and effective communication with customers and internal teams, fostering strong collaboration and alignment.
• Thought leadership contributions, such as whitepapers, blog posts, and presentations at industry events.
• Continuous improvement in customer engineering processes and practices across the company, documentation, samples, leading to enhanced customer satisfaction and project success.
• Own playbooks for best practices to scale up, automate everything possible in the processes.

Qualifications

• Bachelor's or Master's degree in Computer Science or related field.
• Proven experience in cloud infrastructure with a deep understanding of cloud services (e.g., AWS, Azure, GCP).
• 5+ years Technical Solution / Pre‑Sales / Customer Engineering experience or equivalent experience hands on and in leadership roles.
• Strong hands‑on experience with TypeScript application development. Able to write SQL commands, scripts, and APIs quickly and proficiently, deploy RAG pipelines.
• A track record of successfully delivering and managing complex Enterprise technical projects.
• Exceptional interpersonal and communication skills, with the ability to connect with, empathize with, and inspire both technical and non‑technical stakeholders.
• Entrepreneurial, finding creative, iterative solutions to challenges and breaking down large obstacles to smaller and more achievable milestones.
• Strong understanding of CI/CD, Kubernetes, App Dev, Databases, GenAI, RAG, LLMS, Data connectors and APIs.
• Strong problem‑solving skills and the ability to think critically and strategically.
• Demonstrated ability to act as a world expert, providing innovative solutions and thought leadership in relevant technology domains, and setting PoC KPIs.
• Passion for keeping up‑to‑date with the latest technology trends and innovations.
• A strong sense of humility and desire to collaborate and and work as a team with the entire company, its customers, and its partners.
• Experience leading global F500 Enterprise projects end‑to‑end.
• Energetic and excited to work in a fast paced global environment.

We offer a competitive salary and benefits package, as well as the opportunity to work with a talented and driven team in a fast‑paced startup environment. If you are passionate about technology and have a drive to make an impact, reach out to us! Squid AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.