Principal Resident Consultant, Professional Services (Application Security)

Cloudflare; United States; Sur place; USD 141 000 - 250 000; Plein temps

Résumé du poste

the company seeks a Principal-level Resident Consultant in a staff‑augmentation model, embedding within the customer’s environment to manage, optimize, and evolve solutions. You will drive end‑to‑end transformations with autonomy, delivering architectures and roadmaps aligned to business goals.

You will lead technical workshops, transfer knowledge, and act as the voice of the customer across Engineering, Support, Product, and Delivery leaders, influencing product direction and outcomes.

Qualifications

• 15+ years of customer-facing technical experience.
• Expertise in enterprise engagements and architectural leadership.
• Ability to lead workshops and translate complex concepts to executives.
• Experience with regional APAC enterprise customers.

Responsabilités

• Embed and integrate within customer teams.
• Design, configure, and optimize solutions in customer environments.
• Provide proactive architectural guidance and roadmaps.
• Lead technical workshops and knowledge transfer.
• Advocate for customers and align with internal stakeholders.

Connaissances

Enterprise consulting

Architectural design

Executive presence

Client leadership

Strategic advisory

Change-management

WAF security knowledge

Networking (OSI/TCP/IP)

Formation

Bachelor's degree in CS/engineering

Outils

Terraform

Python

JavaScript

Bash

Description du poste

About Us

At the company, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. the company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by the company all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. the company was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At the company, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Location: Singapore

About the Role

the company’s Principal Resident Consultant, Professional Services provides customers with a dedicated, hands‑on technical expert embedded directly within their environment. This is not a traditional support or purely advisory engagement—it is a staff‑augmentation model where you act as an extension of the customer’s team, taking the lead in managing, optimizing, and evolving their the company solutions.

As a Principal Resident Consultant, you are a recognized subject‑matter expert in your specialization and a trusted advisor to both the customer and the company leadership. You will own the most complex, high‑stakes customer engagements, and contribute to the evolution of the company's service methodologies and offerings. You operate with a high degree of autonomy, make architectural decisions that impact mission‑critical infrastructure, and partner with executive stakeholders to align technical outcomes with business objectives.

This role is ideal for senior technologists who have a proven track record of owning end‑to‑end customer transformations, leading through influence, and scaling expertise across teams.

What You Will Do

Embed & Integrate

• Become a trusted, embedded member of the customer’s technical team, operating within their tools, processes, and change‑management frameworks.

• Follow the customer’s change‑management process for all hands‑on modifications, ensuring risk mitigation and operational continuity.

Hands‑On Execution

• Design, configure, and optimize the company solutions directly within the customer environment.

• Implement changes, build prototypes, develop automation scripts, and troubleshoot issues in real time.

Strategic Advisory & Architecture

• Provide proactive architectural guidance, roadmap alignment, and best‑practice recommendations.

• Produce Solution Designs, HLDs, LLDs, databuilds, procedures, test plans, deployment plans, migration plans, as‑builts, and other artifacts necessary for delivery and smooth handoff.

Workshops & Knowledge Transfer

• Lead technical workshops, knowledge‑transfer sessions, and special‑event preparation (e.g., product launches, traffic events, security drills, quarterly business reviews).

• Ensure continuity by documenting decisions, runbooks, and configurations in the customer’s collaborative workspace.

Customer Advocacy & Liaison

• Act as the voice of the customer within the company, surfacing product gaps, feature requests, and escalation items to Engineering, Support, and Product.

• Partner closely with the Account Executive, Solutions Engineer, Customer Success Manager, Delivery Leaders and other stakeholders to align on account strategy and expansion opportunities.

Experience & Skills

Core Requirements

15+ years of experience in a customer‑facing technical role.

Recognized Expertise in one of the following focus areas with a proven track record of leading complex, enterprise‑scale engagements:

• Applications — Advanced tuning of WAF, Bot Management, API Gateway, DDoS protection, Rate Limiting, and performance optimization for global web properties. Experience designing security architectures for large‑scale, multi‑zone deployments.

• Network — Hands‑on management of Magic Transit, BYOIP, complex L3/L4 routing, DDoS resilience, and low‑latency global connectivity design. Experience with network transformations and MPLS/SD‑WAN migrations.

• Leadership & Mentorship — Demonstrated experience mentoring junior team members, leading technical workshops, and contributing to the development of service methodologies, best practices, and reusable assets.

• Strong Networking Foundation — Expert‑level understanding of the OSI model, TCP/IP, TLS, DNS, and HTTP.

• Hands‑On Technical Skills — Demonstrated ability to implement, configure, and troubleshoot complex solutions. Experience with infrastructure‑as‑code tools (e.g., Terraform) and scripting (e.g., Python, JavaScript, Bash) is highly desirable.

• Project & Program Management — Ability to manage multiple competing priorities, work to deadlines, and deliver results in ambiguous or fast‑moving environments. Experience scoping and estimating complex engagements.

• Communication & Executive Presence — Exceptional verbal and written communication skills. Ability to translate complex technical concepts for both technical and executive audience

• Regional Experience — Experience working with enterprise customers in APJC. Understanding of regional compliance requirements, business culture, and technical ecosystems.

Preferred Qualifications

• Experience in heavily regulated industries (Public Sector, Financial Services, Healthcare) or complex legacy‑migration environments.

• Relevant industry certifications: CISSP, CCIE, AWS, GCP, Azure certifications, or equivalent.

• Familiarity with Agile methodologies and enterprise change‑management processes.

• Familiarity with Zero Trust / SASE — Securing distributed workforces with Access, Gateway, CASB, RBI, and DLP. Proven experience implementing Zero Trust architectures at enterprise scale.

• Prior experience with the company’s product suite and edge‑network ecosystem.

What Makes the company Special?

We’re not just a highly ambitious, large‑scale technology company. We’re a highly ambitious, large‑scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by the company’s enterprise customers--at no cost. Athenian