Principal Relationship Manager - Global Acceptance (Remote-Eligible)

Capital One; Riverwoods (IL); Remote; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Principal Relationship Manager - Global Acceptance (Remote-Eligible) to lead strategic growth with executive clients. You will drive product implementations, marketing initiatives, and data-driven roadmaps while ensuring risk control and cross-team collaboration.

The role requires navigating financial services with a strong emphasis on client leadership, sales, and operations. Occasional travel up to 25% globally is expected.

Qualifications

• High School Diploma, GED or equivalent certification.
• 5+ years of experience in sales, relationship management, business development, strategy, operations or project management within financial services.
• Bachelor's degree in Business, Marketing or Finance preferred.
• 6+ years of experience in sales, relationship management, business development, strategy, operations or project management within financial services.
• 3+ years of data analysis experience and experience creating client-facing presentations.

Responsibilities

• Establish and deepen executive relationships with clients to drive strategic growth.
• Implement and promote network products and services for higher acceptance and value.
• Ensure compliance with change release processes and align partners with Capital One products.
• Lead joint marketing initiatives to increase awareness and transactions with merchants.
• Analyze enabler performance, industry trends and transaction metrics; present actionable roadmaps.
• Manage risk and provide coaching to team members to address issues.
• Travel up to 25% domestically and globally for client and team meetings.

Education

Bachelor's degree in Business, Marketing or Finance

5+ years in sales/relationship management within financial services

3+ years data analysis and client presentations

Job description

Principal Relationship Manager - Global Acceptance (Remote-Eligible)

Responsibilities

• Strategic Growth & Client Leadership: Establish and deepen executive relationships. Drive high-level strategy with clients to maximize acceptance while identifying new internal and external business opportunities.
• Product: Ensure the implementation of integral network products and services, and additional value-added products, where applicable, to enable ubiquitous downstream acceptance
• Operational Excellence: Implement operational initiatives, ensure compliance with network change release processes and business practices, and verify that partners include all appropriate company products in their offerings.
• Marketing: Execute joint marketing initiatives to improve enabler and merchant awareness and increase transactions.
• Data Analysis: Leverage a strong business acumen to perform data analysis on enabler performance, industry trends, and transaction metrics. Translate complex data into compelling client presentations and actionable strategic roadmaps.
• Risk & Leadership: Manage and escort risk or customer-impacting issues to management, providing ongoing coaching and guidance to team members.
• Client Facing: This will require travel up to 25% domestically and globally for client & team meetings

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 5 years of experience in sales, relationship management, business development, strategy, operations or project management within financial services

Preferred Qualifications

• Bachelor's degree in Business, Marketing or Finance
• 6+ years of experience in sales, relationship management, business development, strategy, operations or project management within financial services
• 3+ years of data analysis experience and experience creating client-facing presentations Payments industry experience

Remote (Regardless of Location): $138,100 - $157,700 for Principal Relationship Management Riverwoods, IL: $138,100 - $157,700 for Principal Relationship Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [e-mail] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.