Principal Associate, Principal Extended Ops Associate - Card Delivery Operations (Client Facing)

Capital One; Chicago (IL); On-site; USD 99,000 - 124,000; Full time

Job summary

Capital One is seeking a Principal Associate for Card Delivery Operations (Client Facing) to drive end‑to‑end project management across internal teams and external suppliers. The role focuses on delivering flawless rollout execution, mitigating risks, and maintaining rigorous documentation to support operational integrity.

The ideal candidate brings strong project management capability, attention to detail, and experience coordinating with product, tech, and supplier partners to meet timelines

Qualifications

• High School Diploma or GED or equivalent certification.
• 2+ years experience in Project or Process Management.
• 1+ year experience in Third-Party Vendor Management.
• 1+ year experience using Google Suite or Microsoft Office.

Responsibilities

• Own project plans, milestones and execution to keep schedules on track.
• Identify delays or bottlenecks and collaborate with partners on mitigation.
• Facilitate regular syncs with internal teams and external suppliers for clear communication.
• Serve as primary liaison for supplier Project Manager to ensure alignment with technical and timing requirements.
• Collaborate with Product Managers and Tech Leads to translate system requirements into supplier tasks.
• Review test results and outputs to ensure alignment with business intent.
• Maintain thorough documentation of progress, decisions, and readiness checklists.
• Identify and track technical or operational issues to drive timely resolutions.

Skills

Project management

Stakeholder coordination

Cross-functional collaboration

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Principal Associate, Principal Extended Ops Associate - Card Delivery Operations (Client Facing) As a Principal Associate for Card Delivery Operations, you are the operational engine bringing our business partners’ card products to reality. In this subject matter expert role, you will build and scale processes that boost efficiency, lower operational risk, and deliver seamless outcomes for our customers. You will serve as the primary integrator across stakeholders—driving accountability, securing technical readiness, and hitting critical fulfillment targets. Built for a high-performing operator with exceptional project management capability, this position demands rigorous precision and collaborative leadership. You will work side‑side with cross‑functional tech leads and external supplier managers to translate complex rollout plans into flawless execution.

Key Responsibilities:

• Project Management & Execution Plan Execution: Directly own project plans, managing daily tasks, tracking milestones, and ensuring projects remain on schedule.
• Timeline Management: Proactively identify potential delays or bottlenecks in the rollout schedule and work with cross‑functional partners to develop mitigation plans.
• Meeting Orchestration: Facilitate recurring tactical syncs between internal teams and external suppliers to ensure clear communication and accountability.
• Supplier & Technical Coordination Supplier Liaison: Serve as the primary operational point of contact for the supplier’s Project Manager, ensuring our external partners are aligned with Capital One’s technical and timing requirements.
• Product/Tech Partnership: Collaborate closely with internal Product Managers and Technical Leads to translate system requirements into actionable supplier tasks.
• Test Output Review: Review and validate internal and supplier test results and output to ensure execution meets business intent.
• Operational Integrity Detail‑Oriented Oversight: Maintain rigorous documentation of project progress, decision logs, and supplier readiness checklists.
• Issue Tracking: Identify and document technical or operational "bugs" during the rollout process, following them through to resolution with tech and supplier partners.
• Subject Matter Expertise: Apply your operations experience to drive efficiency and reduce risk.

Travel Expectations:

This role requires the associate to be out in the field for sales, customer or site visits on a regular basis.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of experience in Project or Process Management
• At least 1 year of experience in Third‑Party Vendor Management
• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Bachelor’s Degree or military experience
• At least 3 years of experience in Project or Process Management
• At least 2 years of experience in Third‑Party Vendor Management
• At least 2 years of experience in Commercial Printing methodologies
• At least 2 years of experience in Credit or Debit Card Fulfillment Operations
• At least 1 year of experience with US Card operations or TSYS platform knowledge
• Business Process Management (BPM), Lean, or Agile Certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

McLean, VA: $108,900 - $124,300 for Principal Extended Ops Assoc.

Plano, TX: $98,900 - $112,900 for Principal Extended Ops Assoc.

Richmond, VA: $98,900 - $112,900 for Principal Extended Ops Assoc.

Riverwoods, IL: $98,900 - $112,900 for Principal Extended Ops Assoc.

Wilmington, DE: $98,900 - $112,900 for Principal Extended Ops Assoc.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [e-mail] Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.