Principal - Qual/M&P/Process

AT&T; Dallas (TX); On-site; USD 131,000 - 196,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Paid time off

Parental leave

Disability benefits

Life insurance

Employee discounts

Wellness programs

Job summary

AT&T in Dallas, TX is seeking a Principal-level professional to support quality standards, methodologies, and processes aligned with industry best practices. The role focuses on process improvement, data analysis, and documentation to drive efficiency and performance.

Responsibilities include leading cross-functional process initiatives, mentoring others, and collaborating with internal teams and external vendors to implement changes that improve quality and organizational outcomes.

Qualifications

• Bachelor’s degree in a related field.
• 7+ years of related experience.
• Certification is required in some areas.

Responsibilities

• Process Improvement and Quality Assurance: Analyzing current processes and recommending improvements to enhance efficiency and quality.
• Data Analysis and Performance Metrics: Collecting, tracking, and analyzing performance data.
• Documentation and Reporting: Maintain detailed records of process changes and quality checks.
• Project Management and Collaboration: Facilitating process improvement projects with cross-functional teams and vendors.

Education

Bachelor’s degree

Job description

Overall Purpose

Responsible for supporting quality standards, methodologies, and processes in alignment with industry best practices.

Key Roles and Responsibilities

• Process Improvement and Quality Assurance: Analyzing current processes and recommending improvements to enhance efficiency and quality. Conducting root cause analysis and implementing corrective actions to resolve product quality issues.
• Data Analysis and Performance Metrics: Collecting, tracking, and analyzing performance data to identify trends and areas for improvement.
• Documentation and Reporting: Maintain detailed records of process changes, quality checks, and improvement initiatives.
• Project Management and Collaboration: Facilitating process improvement projects, ensuring timely completion and adherence to budget. Collaborating with cross-functional teams and external vendors to implement process changes and support continuous performance improvements.
• Other duties as assigned: Supporting processes related to surveys, customer support, performance evaluation, and/or training.

Job Contribution

An expert in their field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results. Leads critical, high-impact projects and designs/implements innovative business strategies. Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions. Serves as a mentor and assists others with challenging issues.

Supervisor

No Education/Experience: Bachelor’s degree (BS/BA) desired. 7+ years of related experience. Certification is required in some areas.

Salary

Our Principal - Qual/M&P/Process jobs earn between $130,700.00 - $196,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits & Perk

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
• Weekly Hours: 40
• Time Type: Regular
• Location: Dallas, Texas
• Salary Range: $130,700.00 - $196,100.00

Equal Employment Opportunity

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Company Overview

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.