Principal - Qual/M&P/Process

att; Dallas (TX); Vor Ort; USD 131.000 - 196.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Employee wellness programs

Zusammenfassung

AT&T in Dallas, Texas is seeking a full-time onsite Quality & Process Improvement professional to support quality standards and methodologies aligned with industry best practices.

The role leads process improvement, QA, data analysis, documentation, and cross-functional projects, mentoring others and collaborating with vendors. A BS/BA and 7+ years of related experience are required, with eligibility for the listed salary range.

Qualifikationen

• Bachelor's degree required; 7+ years of related experience.
• Certification is required in some areas.
• Experience in quality/process roles is preferred.
• Strong analytical and communication skills essential.

Aufgaben

• Analyze current processes and implement improvements to enhance quality and efficiency.
• Collect, track, and analyze performance data to identify trends and opportunities.
• Maintain detailed records of quality checks and process changes.
• Lead cross-functional process-improvement projects and mentor team members.

Kenntnisse

Process improvement

Quality assurance

Data analysis

Project management

Documentation

Mentoring

Ausbildung

Bachelor's degree

Jobbeschreibung

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

Overall Purpose

Responsible for supporting quality standards, methodologies, and processes in alignment with industry best practices.

Key Roles and Responsibilities

Typical tasks may include, but are not limited to, the following:

• Process Improvement and Quality Assurance: Analyzing current processes and recommending improvements to enhance efficiency and quality. Conducting root cause analysis and implementing corrective actions to resolve product quality issues.
• Data Analysis and Performance Metrics: Collecting, tracking, and analyzing performance data to identify trends and areas for improvement.
• Documentation and Reporting: Maintain detailed records of process changes, quality checks, and improvement initiatives.
• Project Management and Collaboration: Facilitating process improvement projects, ensuring timely completion and adherence to budget. Collaborating with cross-functional teams and external vendors to implement process changes and support continuous performance improvements.
• Other duties as assigned: Supporting processes related to surveys, customer support, performance evaluation, and/or training.

Job Contribution: An expert in their field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organisational results. Leads critical, high-impact projects and designs/implements innovative business strategies. Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions. Serves as a mentor and assists others with challenging issues.

Supervisor: No

Education/Experience: Bachelor's degree (BS/BA) desired. 7+ years of related experience. Certification is required in some areas.

Our Principal - Qual/M&P/Process jobs earn between $130,700.00 - $196,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40

Time Type: Regular

Location: Dallas, Texas

Salary Range: $130,700.00 - $196,100.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.