Principal Program Manager - Customer Success & AI

Intuit, Inc.; United States; On-site; USD 178,000 - 262,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit, Inc. is seeking a Principal Program Manager on the Customer Success team to shape strategy, design blueprints, assemble teams, and lead programs from inception to high-performance execution.

You will work with senior leaders, structuring processes and cadence, aligning functions, and delivering measurable outcomes for global customers. The role emphasizes using AI to speed analysis while maintaining rigorous standards.

Qualifications

• 10+ years of experience leading complex, cross-functional SaaS programs.
• Ability to drive clarity in ambiguity and build executable plans.
• Strong governance, decision frameworks, and execution tracking.
• Experience using AI to accelerate analysis and decision-making.
• Proven ability to influence senior leadership and secure buy-in.
• Excellent cross-functional collaboration and storytelling.

Responsibilities

• Architect and launch multi-org programs aligned to strategic objectives.
• Build and mobilize teams with clear roles and workflows.
• Drive flawless execution with metrics, risk mitigation, and outcomes.
• Apply AI to accelerate analysis while maintaining quality.
• Present updates to senior leadership and secure sponsorship.
• Prioritize initiatives with rigorous decision-making.
• Communicate status and next steps clearly to diverse audiences.

Skills

Cross-functional leadership

Strategic thinking

Executive communication

Data-driven decision making

AI-enabled analysis

Program governance

Risk management

Tools

AI tools

Job description

Intuit, Inc. is seeking a Principal Program Manager on the Customer Success team to shape strategy, design blueprints, assemble teams, and lead programs from inception to high-performance execution.

You will work with senior leaders, structuring processes and cadence, aligning functions, and delivering measurable outcomes for global customers. The role emphasizes using AI to speed analysis while maintaining rigorous standards.