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A leading company in financial services is seeking a Principal Product Owner to lead the evolution of their Salesforce Knowledge platform. This role involves strategic planning, cross-platform integration, and collaboration with various teams to enhance user experience through AI initiatives. The ideal candidate will have significant experience in product ownership, specifically within regulated industries, and a passion for improving service experiences.
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How you can make a difference
We are seeking a strategic and forward-thinking Principal Product Owner to lead the evolution of our Salesforce Knowledge platform and its connected ecosystem, including Knowledge experience, chat and support integrations, and Agentic AI initiatives. This role is critical in empowering our members and client teams with intelligent, seamless support experiences rooted in high-quality, accessible knowledge.
Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.
We are seeking a strategic and forward-thinking Principal Product Owner to lead the evolution of our Salesforce Knowledge platform and its connected ecosystem, including Knowledge experience, chat and support integrations, and Agentic AI initiatives. This role is critical in empowering our members and client teams with intelligent, seamless support experiences rooted in high-quality, accessible knowledge.
As a Principal Product Owner, you will play a key role in HealthEquity’s digital transformation, owning the roadmap and strategy for Agentic AI within our CRM ecosystem. These solutions will need to scale across our Service Cloud, Sales Cloud, Data Cloud, SFMC, chat interfaces, custom platforms, and emerging AI technologies. You will collaborate with stakeholders across Servicing teams, Operations, Product & Technology, IT, Innovation, and Security to ensure our solutions are human-centered, secure, and impactful.
This is a remote position.
$127,000.00 To $165,000.00 / year
The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:
HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.
You belong at HealthEquity!
HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. For more information, visit our Careers page.
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