Principal Product Manager I, Enterprise

Jobright.ai; Seattle (WA); On-site; USD 114,000 - 238,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

An AI-powered career platform is seeking a Principal Product Manager I to lead the customer experience for enterprise clients, focusing on seamless integrations in safety and justice solutions. The ideal candidate will manage product vision and roadmap while ensuring customer satisfaction through effective partnerships with engineering and sales. Candidates should have over 10 years in product management, preferably within B2B SaaS, and exhibit outstanding collaboration and communication skills.

Qualifications

• 10+ years of product management experience, ideally in B2B SaaS.
• Proven ownership of customer-facing experiences with integrations.
• Strong technical literacy with real-time data and video technologies.

Responsibilities

• Own the end-to-end product experience for enterprise customers.
• Define and drive the product vision for enterprise integrations.
• Engage directly with customers to understand their needs and challenges.

Skills

Product Management

B2B SaaS

Technical Literacy

Collaboration Skills

Communication Skills

Education

10+ years of experience

Job description

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Job Summary:

Axon is on a mission to Protect Life by addressing critical safety and justice issues through their ecosystem of devices and cloud software. They are seeking a Principal Product Manager to lead the customer experience for enterprise customers, focusing on seamless integrations that deliver value throughout the onboarding and operational deployment processes.

Responsibilities:

• Own the end-to-end product experience for enterprise customers, with a focus on ensuring that integrations with their existing systems (e.g., video, access control, alarms) are seamless, reliable, and deliver measurable value.

• Define and drive the product vision and roadmap for enterprise integrations, ensuring it aligns with broader business goals and customer needs.

• Engage directly with customers and field teams to understand deployment contexts, operational challenges, and integration opportunities.

• Manage the full lifecycle of integrations, from identifying partner requirements and leading technical scoping, to supporting implementation and ongoing optimization.

• Collaborate cross-functionally with engineering, product design, field deployment, customer success, and sales to ensure integrations drive adoption and satisfaction.

• Create scalable onboarding and support mechanisms to help customers confidently deploy integrations across their infrastructure.

• Proactively identify gaps in the customer experience and work to close them, with a mindset of continuous improvement and customer obsession.

Qualifications:

Required:

• 10+ years of product management experience, ideally in B2B SaaS, with strong exposure to enterprise customer environments.

• Proven ownership of end-to-end customer-facing experiences, especially involving integrations or configuration-heavy solutions.

• Experience building and scaling integrations with third-party physical security systems such as VMS, access control, alarms, sensors, or incident response tools.

• Strong technical literacy with real-time data, IoT, or video streaming technologies.

• Outstanding collaboration and communication skills across product, engineering, field, and customer teams.

• Confidence in customer settings—from discovery and onboarding to executive-level conversations and escalations.

Company:

Axon provides electronic control devices to law enforcement and corrections agencies. Founded in 1993, the company is headquartered in Scottsdale, Arizona, USA, with a team of 1001-5000 employees. The company is currently Public Company. Axon has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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