Principal Product Manager, Customer Identity for Global Leo

Socket.dev; Redmond (WA); On-site; USD 180,000 - 243,000; Full time

Job summary

Amazon Leo is a pioneering initiative enhancing global broadband access via a vast LEO satellite constellation. We seek a Principal Product Manager to own customer identity across Leo—covering authentication, profile data, verification, and lifecycle management across web, app, API, and service channels.

You will partner with engineering, product, and leadership, balancing user friction with security and compliance while guiding priority trade-offs and roadmap decisions.

Qualifications

• Bachelor's degree required.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience in technical product management.

Responsibilities

• Define product requirements for customer identity across B2C, SMB, and Enterprise segments, including authentication, profile management, and verification experiences.
• Set the long-term identity strategy, including how Leo integrates with Amazon and AWS identity solutions, profile federation, and SSO.
• Own decisions on capturing, editing, storing, and governing customer profile information (name, email, phone, address, KYC), and define verification requirements informed by regulatory, compliance, fraud, and trust considerations across countries.
• Define the end-to-end customer profile lifecycle — active, suspended, cancelled, and reinstated states — and the rules governing transitions.
• Synthesize requirements from customers, customer experience, fraud prevention, trust and privacy, legal, compliance, and security stakeholders, and make high-judgment roadmap prioritization trade-offs.
• Communicate to executive leadership, manage risk and escalations, and balance business needs against technical constraints.

Skills

Roadmap strategy

Product management

Feature delivery

Technical product mgmt

Education

Bachelor's degree

Job description

Amazon Leo is a pioneering initiative enhancing global broadband access via a vast LEO satellite constellation. We seek a Principal Product Manager to own customer identity across Leo—covering authentication, profile data, verification, and lifecycle management across web, app, API, and service channels.

You will partner with engineering, product, and leadership, balancing user friction with security and compliance while guiding priority trade-offs and roadmap decisions.