Principal Product Manager - CS Experience & Building Design

Amazon Inc.; Seattle (WA); On-site; USD 162,000 - 219,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Principal Product Manager for Amazon Customer Service to lead a revamp of its physical network. You will work across Service Delivery, Tech, Product and Capacity Planning to set strategic direction and implement changes in our buildings to improve customer and associate outcomes.

You will design spaces for optimal work flow, partner with Global Real Estate to procure or remodel spaces, and earn stakeholder trust while guiding change.

Qualifications

• 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• 5+ years of change management experience

Responsibilities

• Lead Amazon CS revamp of its physical network across buildings.
• Collaborate with Service Delivery, Tech, Product and Capacity Planning to define strategic direction.
• Design spaces and buildings to facilitate customer issue resolution and associate engagement.
• Partner with Global Real Estate to procure/build floors and implement standards.
• Earn stakeholder trust and help manage change as we adopt new ways of working.
• Draft communications and strategic proposals for stakeholders and leaders.
• Be hands-on and drive progress to realize the vision.

Skills

Product management

Program management

Roadmap strategy

End-to-end delivery

Change management

Executive communication

Education

Bachelor's degree

Job description

Amazon is seeking a Principal Product Manager for Amazon Customer Service to lead a revamp of its physical network. You will work across Service Delivery, Tech, Product and Capacity Planning to set strategic direction and implement changes in our buildings to improve customer and associate outcomes.

You will design spaces for optimal work flow, partner with Global Real Estate to procure or remodel spaces, and earn stakeholder trust while guiding change.