Principal Product Manager, Conversational AI

Five9 Inc.; United States; Remote; USD 144,000 - 327,000; Full time

Job summary

An established industry player is seeking a Principal Product Manager to lead the evolution of AI-powered conversational solutions. This fully remote role offers an exciting opportunity to define product strategies, collaborate with cross-functional teams, and leverage user feedback to refine innovative products. The ideal candidate will possess a deep understanding of the Conversational AI landscape and a proven track record in product management. Join a forward-thinking company that values diversity and fosters an inclusive environment where your contributions can make a significant impact on customer experiences and product development.

Benefits

Health, dental, and vision coverage

401k saving plan with employer matching

Paid Time Off

Paid parental leave

Mental health support platform

Company paid holidays

Paid volunteer hours

Qualifications

• 9+ years in SaaS product management with a focus on Conversational AI.
• Strong analytical and problem-solving skills essential for product strategy.

Responsibilities

• Define product strategy for Intelligent Virtual Agents, enhancing self-service performance.
• Collaborate with teams to translate product strategy into actionable requirements.

Skills

Conversational AI

Product Management

Analytical Skills

Problem-Solving

User Experience Design

Education

Bachelor’s degree in Computer Science or Engineering

MBA or similar

Tools

Data Reporting Tools

A/B Testing Tools

Job description

Principal Product Manager, Conversational AI

United States (Remote)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is in search of a dynamic and highly skilled Principal Product Manager, possessing an exceptional blend of interpersonal and technical competencies. The ideal candidate will showcase proven expertise in AI-powered conversational self-service solutions, demonstrating a deep understanding of the technology and competitive landscape. Proven familiarity with AI concepts, including NLU, ML, LLM, and RAG (retrieval augmented generation) is crucial, as well as data reporting and analytics.

Location: Remote / Global

This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of these locations, this role will be Hybrid.

Key Responsibilities:

• Define and implement the product strategy for Five9 Intelligent Virtual Agents to align with the company's overall vision and goals, supporting IVAs in their evolution to replace traditional IVRs, delivering next-level self-service performance analytics and reporting, and accelerating their transition towards LLM-powered bots.
• Conduct competitive analysis, becoming the reference for intelligence on the competition’s related offerings.
• Collaborate with cross-functional teams, including engineering, design, and go-to-market (GTM), to translate product strategy into detailed requirements, prioritizing features and functionalities, and developing product positioning, packaging, and pricing strategies.
• Work with customers, ISVs, and partners, leveraging their feedback to refine products and influence positive outcomes.
• Embrace a hands-on approach, capable of navigating from high-level strategic vision to detailed execution.

Requirements:

• Bachelor’s degree in computer science or engineering; an MBA or similar is a plus.
• A minimum of 9 years of experience in SaaS software product management.
• Ability to demonstrate a deep understanding of the Conversational AI (Voice/Chatbot) landscape, LLM technology, ecosystem, and evolution.
• Proven affinity for inserting user experience first in the product design approach.
• Proven track record of developing and executing successful product launches.
• Strong analytical, problem-solving, and decision-making skills.
• Experience managing beta programs, user feedback, and conducting A/B testing.
• Excellent collaboration skills, with the ability to motivate and guide a product development team, work effectively across functions, and lead through influence in a global team environment.

Work Location: This role is fully remote for candidates who reside outside the 50-mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental, and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Paid Time Off, Company paid holidays, paid volunteer hours, and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$144,500 - $326,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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