PRINCIPAL, PRODUCT MANAGER- CONVERSATIONAL AI

Walmart; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Join a forward-thinking company as a Principal in Product Management for Conversational AI. In this pivotal role, you'll shape the future of customer engagement through innovative AI solutions. Your expertise will guide the product vision and roadmap, ensuring alignment with user needs and company goals. Collaborate with diverse teams to drive impactful features and foster a metrics-driven culture. This is an exciting opportunity to lead in a dynamic environment where your contributions will significantly influence the retail landscape and enhance customer experiences.

Benefits

401(k) match

Stock purchase plan

Paid maternity and parental leave

PTO

Multiple health plans

Qualifications

• 9+ years' experience in product management with a strong focus on AI/ML solutions.
• Proven ability to create strategic roadmaps and scalable product solutions.

Responsibilities

• Drive product vision and strategy for Conversational AI, maximizing user impact.
• Collaborate with engineering to build AI-powered features and improvements.

Skills

Product Management

AI/ML Technologies

Data-Driven Decision Making

Customer Obsession

Problem-Solving

Stakeholder Engagement

Education

Bachelor's degree in Computer Science

Master's degree in Computer Science

Job description

Position Summary...

As part of the Walmart Emerging Technology Team you will help reshape how we engage with the world around us through Conversational AI. Walmart’s opportunities using conversational AI span all parts of the customer journey. You will help us to build the next generation of products and grow our conversational AI platform. You will create strategy and alignment around Walmart’s conversational AI platform and its product roadmap, operate as a leader to foster collaboration between engineering, design, and various other product teams, and evangelize the latest technology trends in NLP and GenAI.

If you are the type of person who feels a personal stake in everything that you work on, has a strong sense of ownership, an agile mindset, enjoys solving complex problems, tinkers with the latest technology, knows how to foster strong relationships and build trust, and works for the success of the entire team - then our Principal, Product Management – Conversational AI role could be for you.

What you'll do:

• Deeply understand customer needs and industry innovation to drive the product vision and strategy for Conversational AI, maximizing business and user impact.
• Develop and drive the product roadmap for the Conversational AI Experience, aligning with company goals and user needs.
• Collaborate with engineering teams to build AI-powered features and improvements, leveraging your technical background to drive the power of GenAI across Walmart.
• Partner closely with senior management and stakeholders to define and align on vision, strategy, and roadmaps, ensuring effective communication and alignment of expectations.
• Foster a metrics-driven environment that encourages quality experimentation and sets high standards for measuring product success.
• Stay informed about industry advancements, conduct comprehensive buy vs. build analysis, and influence their direction to align with state-of-the-art solutions, encouraging ROI-based decisions.
• Create continuous feedback loops with Walmart customers and development teams to ensure we solve the right problems and drive maximum impact.
• Exhibit robust problem-solving and decision-making skills, tackling technical and strategic challenges in innovative ways and leveraging data and intuition to make strategic choices in the face of ambiguity and complexity.
• Ensure thoughtful product evolution that addresses the product lifecycle and adoption experience.
• Help evolve our engagement model, communication strategy, prioritization, and planning/road-mapping practices to enhance the overall conversational AI experience.

What you'll bring:

• 9+ years' experience as a product manager
• Masters/Bachelor's degree in a STEM field
• Track record of creating strategic roadmap, deployment of robust and scalable AI/ML/Data Science solutions and products
• Self-starter with a strong attention to detail and an ability to deal with ambiguity
• Strong background with AI/ML technologies and conversational experiences.
• GenAI product development experience is preferred.
• Data-driven decision-making skills
• Customer obsession and the ability to develop solutions that delight them
• Comfortable working with software engineers to develop scalable solutions
• Experience working with UX designers to create intuitive experiences
• Experience in process design
• Comfortable with engaging with various stakeholders of varying levels across multiple domains
• Organized, disciplined, and able to manage multiple projects simultaneously
• Comfortable dealing with ambiguity
• Stimulated by challenges and ready to engage at Fortune 1 scale

* Immigration sponsorship is not available in this role.*

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption.

People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.

Benefits:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelor’s degree in computer science, engineering, or related area and 9 years’ experience in product management.
• Option 2: 11 years’ experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Master’s degree in Computer Science, Engineering, Business Administration, or related area and 8 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products.
• Supervisory experience.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

680 West California Avenue, Sunnyvale, CA 94086-4834, United States of America