Principal Product Manager, Agentic Commerce & Payments

Early Warning Services LLC; New York (NY); Hybrid; USD 207,000 - 242,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) Retirement Plan

Paid Time Off

Job summary

Early Warning Services LLC is seeking a Principal Product Manager for Paze to define and advance product strategy across a complex product, translating customer and market needs into prioritized outcomes. You will lead cross-functional alignment from discovery through commercialization in a high-autonomy environment.

The role focuses on secure, trusted payment experiences for AI-enabled and agentic commerce ecosystems, guiding capabilities from MVPs to scalable solutions.

Qualifications

• Typically 12+ years of progressive experience.
• Bachelor’s degree or equivalent combination of education and experience.
• Proven experience defining product strategy, roadmaps, priorities, and measurable outcomes for complex products.
• Experience leading products through discovery, development, launch and optimization in a cross-functional environment.

Responsibilities

• Define and communicate product vision, strategy, roadmaps, and investment priorities for a complex product or solution.
• Lead product work across the full lifecycle from discovery to commercialization and optimization.
• Build alignment across Product, Engineering, Design, Marketing, Sales, Analytics, and other stakeholders.
• Translate customer, market, and technical needs into clear requirements and success measures.
• Partner with engineering to evolve MVP capabilities into scalable, reliable solutions.

Skills

Product strategy

Roadmaps

Cross-functional collaboration

Discovery and development

Decision making under ambiguity

Stakeholder management

Technical fluency

Payments domain knowledge

Education

Bachelor's degree or equivalent

Job description

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Principal Product Manager at Paze is a senior individual contributor responsible for defining and advancing product strategy across a complex product, product group, or customer solution. The role establishes a clear product vision, translates customer and market needs into prioritized outcomes, and leads cross-functional alignment from discovery through commercialization and ongoing optimization. Operating with a high degree of autonomy in ambiguous and evolving conditions, the Principal Product Manager influences executives, technical teams, business partners, customers, and external stakeholders to make sound product decisions, manage risk, and deliver measurable customer and business value. The Principal Product Manager will lead the strategy and development of secure, trusted payment experiences for emerging AI-enabled and agentic commerce ecosystems. The role evaluates fast-evolving technologies and protocols, defines product opportunities and user journeys, and guides new capabilities from early-stage concepts and MVPs into scalable commercial solutions.

Essential Functions

• Define and communicate product vision, strategy, roadmaps, and investment priorities for a complex product, product group, or customer solution, balancing customer value, business impact, risk, and technical feasibility.
• Lead product work across the full lifecycle, including discovery, concept development, prioritization, requirements, delivery, launch, commercialization, performance management, and continuous improvement.
• Build alignment and coalitions across Product, Engineering, Design, Marketing, Sales, Analytics, Operations, Legal, Risk, Compliance, Fraud, and other stakeholders to advance product strategy and execution.
• Serve as a senior voice of the customer by synthesizing research, behavioral data, partner feedback, market signals, and experimentation into insights, product decisions, and differentiated experiences.
• Translate complex customer, business, and technical needs into clear product requirements, outcomes, success measures, and decision frameworks that enable cross-functional teams to execute effectively.
• Partner closely with technology leaders and engineering teams to evaluate solution options, manage dependencies and tradeoffs, and evolve products from initial capabilities into scalable, reliable solutions.
• Establish and monitor product performance measures, including adoption, customer experience, financial, operational, and risk outcomes; use results to adjust priorities and improve product performance.
• Influence executive and external stakeholder decisions by simplifying complex product topics, communicating tradeoffs and recommendations, and creating shared understanding across competing priorities.
• Define and communicate the product vision, strategy, roadmap, and success measures for agentic commerce solutions.
• Lead 0-to-1 product development and commercialization agentic commerce capabilities, operating through significant market and technical ambiguity.
• Evaluate emerging protocols, ecosystem models, and industry trends to identify product opportunities, requirements, risks, and user journeys.
• Partner closely with Engineering to evolve MVP capabilities into scalable, secure, and reliable product solutions.
• Collaborate with financial institutions, payment networks, merchants, and ecosystem partners to define trusted commerce experiences Use customer research, concept testing, analytics, and experimentation to validate emerging use cases and continuously improve product-market fit.

Minimum Qualifications

• Typically has 12 or more years of progressive experience or demonstrated portfolio consistent with experience required of the role.
• Bachelor’s degree or equivalent combination of education and experience.
• Demonstrated experience defining product strategy, roadmaps, priorities, and measurable outcomes for complex customer-facing products or platforms.
• Proven experience leading products through discovery, development, launch, commercialization, and ongoing optimization in a cross-functional environment.
• Demonstrated ability to operate independently through ambiguity, make product tradeoffs, and drive major initiatives across organizational boundaries.
• Demonstrated experience translating customer insights, market signals, data, and business needs into product requirements and product decisions.
• Strong technical fluency and demonstrated ability to partner effectively with engineering and architecture teams on complex product solutions.
• Demonstrated knowledge of payment processing, fraud prevention, digital commerce ecosystems, or related trusted-transaction capabilities.
• Demonstrated ability to evaluate emerging technologies and translate uncertain or evolving capabilities into product strategy, requirements, user journeys, and scalable solutions.
• Experience in payments, financial services, digital commerce, or another regulated technology environments.
• Background and drug screen.

Preferred Qualifications

• Experience working across financial institutions, payment networks, merchants, technology partners, or ecosystem participants.
• Experience defining product approaches for new industry protocols, interoperability models, trust frameworks, or other emerging commerce standards.

Physical Requirements

• Working conditions consist of a normal office environment.
• Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.
• Work may require occasional standing, walking, kneeling, and reaching.
• Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.
• Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.
• Requires the ability to communicate with internal and/or external customers.
• Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
• Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position.

The base pay scale for this position in: Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $173,000 - $230,000. New York, NY/ San Francisco, CA in USD per year is: $207,000 - $242,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
• And SO much more!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services® delivers innovative payment and risk solutions to financial institutions nationwide.

For over 25 years, Early Warning has been a leader in technology that helps protect and advance the financial system.

We serve a diverse network of approximately 2,500 financial institutions, government entities and payment companies.

Our product solutions enable real-time funds availability for a variety of payment types through our payments network.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.

Early Warning Services® aims to make our recruitment process accessible to any and all users.

If you have a disability or a special need that requires accommodation to navigate our website or complete the application process, please email [e-mail] for an assistance request.

View supplemental EEO is the law poster Early Warning has developed and maintains a written AAP and upholds pay transparency nondiscrimination.

E-Verify Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify.

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