Principal Product Designer, Technology Workflows

ServiceNow; Orlando (FL); Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Principal Product Designer to lead transformative design initiatives within their technology workflows. This role is pivotal in enhancing user experiences and driving productivity through beautiful design. With a commitment to diversity and a flexible work culture, this position offers the chance to influence design strategy across multiple products and collaborate with multidisciplinary teams. If you're passionate about integrating AI into design processes and have a proven track record of impactful contributions, this opportunity is perfect for you.

Qualifications

• 15+ years of relevant design experience with a strong portfolio.
• Experience in user experience design within corporate or agency environments.

Responsibilities

• Lead strategic initiatives that transform how people work globally.
• Drive product experiences that enhance user productivity and inspire customers.

Skills

AI Integration

User Experience Design

Design Strategy

Cross-Product Leadership

Design Advocacy

Education

Bachelor's Degree in Design

Master's Degree in Design (Preferred)

Job description

Principal Product Designer, Technology Workflows

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

Team & Role

At ServiceNow, we embrace diversity in all professional and personal backgrounds and cultures. This diversity fuels passion, creativity, and innovation. Our Product Design team uses empathy, understanding, and user insights to create beloved product experiences. Our designers come from various backgrounds—design systems, visual, interaction, content, and product design—and collaborate closely with engineering and product management from the start.

• Lead large, cross-product, strategic initiatives that are critical to the success of a business unit or the entire company, transforming how people work globally.
• Drive product experiences that exemplify beautiful design, enhance user and enterprise productivity, and inspire customers through extensible systems and frameworks.
• Provide strategic direction, vision, and leadership for multidisciplinary teams, acting as industry influencers and thought leaders through contributions to trade events and publications.

Preferred Qualifications:

• Experience integrating AI into work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's industry impact.
• 15+ years of relevant design experience.
• An inspiring portfolio demonstrating significant contributions to design language, strategy, processes, and standards at a company level.
• Advocacy for design and users at the senior leadership level.
• Recognition as a thought leader, delivering product experiences that exemplify beautiful design and inspire customers.
• Ability to influence design strategy across multiple products and complex initiatives.
• Experience throughout the entire product development lifecycle for web and/or software applications.
• Experience in user experience design within corporate, software, web, or agency environments.

We support flexible and trust-based work arrangements. Work personas (flexible, remote, or in-office) are assigned based on job nature. Learn more here.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. We consider all qualified applicants regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or other protected categories. Applicants with arrest or conviction records are also considered in accordance with legal requirements.

Accommodations

We aim to create an accessible application process. If you require accommodations or alternative application methods, contact [emailprotected].

Export Control Regulations

Positions requiring access to controlled technology may need export approval from authorities. Employment is contingent upon obtaining necessary export licenses or approvals.