Principal Product Designer, Technology Workflows

Servicenow; Orlando (FL); Hybrid; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a visionary design leader to join their Product Design team. This role involves leading strategic initiatives that shape product experiences and drive innovation across the organization. You will collaborate with multidisciplinary teams to create beautiful designs that enhance productivity and inspire users. With over 15 years of experience, you will be a thought leader in the industry, advocating for design excellence at the highest levels. If you are passionate about leveraging AI in design and want to make a significant impact, this opportunity is perfect for you.

Qualifications

• 15+ years of design experience with a strong portfolio.
• Strategic advocate for design at senior leadership level.

Responsibilities

• Lead cross-product initiatives to transform work processes.
• Drive product experiences that enhance user productivity.

Skills

AI Integration

Design Strategy

User Experience Design

Influencing Skills

Education

Bachelor's Degree in Design or Related Field

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

What you get to do in this role:

• You get to lead large, cross-product, strategic initiatives that are critical to the success of a business unit or the company as a whole to transform how people work around the world.
• You drive product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
• You provide strategic direction, vision, and leadership for collaborative efforts with multidisciplinary teams. You will act as an industry influencer and thought leader, advancing the industry through contributions to trade events and publications.

Qualifications

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of relevant design experience.
• An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level.
• Strategic advocate for design and for users at the cross-functional senior leadership and executive level.
• Seen as a thought leader in a company and industry, delivering product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
• Influence skills and drive to define design strategy across multiple products and/or complex horizontal initiatives.
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Experience in user experience design or industry experience (corporate, software, web or agency).

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.