Principal Product Designer: AI-Driven UX & Design Systems

American Airlines; Fort Worth (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Additional benefits

Job summary

American Airlines is seeking a senior UX designer to join the Digital Customer Experience team in Fort Worth. You will lead AI-driven design initiatives, influence cross-functional product decisions, and mentor designers to deliver data-driven, accessible experiences across mobile, web, and desktop platforms.

Join a multidisciplinary team focused on scaling design across the enterprise, partner with design systems, and champion innovative approaches to improve the customer journey for travelers

Qualifications

• Bachelor's degree in visual communication/design, interactive design, HCI or related discipline, or equivalent experience.
• 5+ years as a UX practitioner in large, matrixed environments.
• Experience working with engineers from inception to implementation in Agile environments.
• Ability to collaborate across disciplines, product lines, geographies and time zones.
• Knowledge of remote unmoderated testing tools and moderated testing devices.
• Experience in responsive, adaptive and accessible designs.
• Experience with design for mobile, desktop and web applications.

Responsibilities

• Build the future of our org using AI to enable faster approvals and higher quality.
• Evolve UX processes around AI changes and educate partners.
• Influence leadership with a creative vision for travel experiences.
• Partner with design systems to define standards and governance for reuse.
• Present work clearly to stakeholders using storytelling and visuals.
• Mentor designers to create data-driven, customer-centric designs.
• Coordinate with UX leaders to maintain consistent experiences across channels.
• Lead ideation, strategy and exploration activities.
• Champion accessibility and inclusive design.
• Manage design tool updates and vendor relationships.

Skills

AI experience

UX design

Agile collaboration

Remote testing

Responsive design

Accessibility

Design storytelling

Communication

Education

Bachelor's in design/HCI

Master's in related field

Equivalent experience

Tools

Figma

Adobe CC

Frontend basics

Design systems

Rally/Jira/Aha!

Job description

American Airlines is seeking a senior UX designer to join the Digital Customer Experience team in Fort Worth. You will lead AI-driven design initiatives, influence cross-functional product decisions, and mentor designers to deliver data-driven, accessible experiences across mobile, web, and desktop platforms.

Join a multidisciplinary team focused on scaling design across the enterprise, partner with design systems, and champion innovative approaches to improve the customer journey for travelers