Principal Process Manager (Cloud Operations Resilience Engineering)

Capital One; Plano (TX); On-site; USD 93,000 - 107,000; Full time

Job summary

An established industry player is seeking a Principal Process Manager to enhance cloud operations resilience. This role involves leading process improvements, managing technical incidents, and collaborating with various teams to ensure stability and efficiency. The ideal candidate will possess strong analytical skills, a solid understanding of process management, and the ability to communicate effectively across all levels of the organization. If you're ready to make a significant impact in a dynamic environment and help shape the future of cloud operations, this is the opportunity for you.

Benefits

Health Benefits

Financial Benefits

Performance-based Incentives

Inclusive Workplace

Qualifications

• 3+ years of experience in Process or Risk Management.
• Strong analytical and technical skills are essential.

Responsibilities

• Lead meetings to improve command center stability processes.
• Document incidents and track resolution with technical teams.

Skills

Process Management

Risk Management

Analytical Skills

Agile Methodologies

Communication Skills

Technical Skills

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Automation Tools

Cloud Technologies

Job description

Principal Process Manager (Cloud Operations Resilience Engineering)

At Capital One, we’re building a leading information-based technology company. We think big and do big things. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup.

The Cloud Operations Resilience Engineering (CORE) Technology division is responsible for enabling and evolving Capital One’s foundational cloud infrastructure layer.

As a Principal Associate Process Manager supporting Capital One Software, you will help manage and support the command center stability improvement processes. Responsibilities will include leading meetings for technical teams to create clear communication around technical incidents, working with these teams on the resulting actions identified, and documenting, monitoring and controlling critical process points as defined by business policies and standards.

This individual must be able to effectively communicate and influence partners across multiple functional areas. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role.

A qualified candidate will have:

• Demonstrated ability to improve processes and deliver well-managed and scalable solutions.
• Ability to effectively communicate and influence partners across multiple levels of the organization.
• Excellent communication skills, attention to detail, and the ability to adapt to change quickly.
• A solid grasp of process management concepts and Agile experience.
• Strong analytical and technical skills, including experience working with data and automation tools.
• The ability to comfortably engage in Technology and Product conversations.

General Responsibilities:

• Meet with technical personnel after a technical incident to identify causes and put measures in place to reduce the risk of reoccurrence.
• Create a written report of the incident, causes, and actions identified.
• Follow through with the technical teams until the actions are complete.
• Develop and maintain formal process documentation, including procedures and process flow diagrams.
• Work with team members to develop robust risk management processes.
• Effectively partner with Product, Technology, and Intent Owners to achieve desired outcomes or improvements.
• Identify and implement process improvements.
• Track and resolve process breakdowns, issues, and risk events.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.
• At least 3 years of Process or Risk Management experience.
• At least 1 year of Continual Improvement experience.

Preferred Qualifications:

• Bachelor’s Degree.
• 4+ years of Process Management experience.
• 1+ years of Project Management experience.
• 1+ years of experience working with Product and Technology teams.
• Process Management training and certifications (Lean, Six Sigma).
• Experience with or Certifications in Cloud technologies.

At this time, Capital One will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• Plano, TX: $93,400 - $106,600
• McLean, VA: $102,700 - $117,200
• Richmond, VA: $93,400 - $106,600

This role is also eligible to earn performance-based incentive compensation. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.