Principal Process Manager

Capital One; Charlotte (NC); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading financial institution is seeking a Principal Process Manager to lead data support operations. This role involves managing a team, analyzing data, and collaborating with various departments to enhance data quality and process efficiency. The ideal candidate will have a strong background in process management and data analysis, with experience in tools like Jira and Tableau.

Qualifications

• At least 2 years of Process Management experience.
• Experience with Microsoft Office or Google Suite for at least 1 year.

Responsibilities

• Lead a team of 3-4 Data Support Associates across geographies.
• Analyze and report data to provide transparency to senior leadership.
• Develop and recognize team members to achieve personal and professional goals.

Skills

Process Management

Data Analysis

Collaboration

Education

Bachelor’s Degree

Tools

Microsoft Office

Google Suite

Jira

Confluence

Tableau

Salesforce

Job description

Join to apply for the Principal Process Manager role at Capital One.

This position offers the convenience of working virtually from home. Capital One is a top 10 commercial bank focused on building industry-leading digital solutions to better serve clients. We are seeking motivated individuals to join our Commercial Operations division, which supports various data support processes across the bank.

Responsibilities:

• Lead a team of 3-4 Data Support Associates across geographies.
• Analyze and report data to provide transparency to senior leadership.
• Manage data requests and issues, and develop strategies to improve data quality.
• Identify data process risks and develop mitigation strategies.
• Create and maintain data dashboards, visualizations, and process diagrams.
• Collaborate with teams across Commercial Operations, Technology, and Product to identify opportunities for data support improvements.
• Coach team members to ensure high performance and adherence to policies.
• Resolve complex problems involving data processes and escalate issues as needed.
• Foster a culture of trust, collaboration, and inclusion.
• Develop and recognize team members to achieve personal and professional goals.

Basic Qualifications:

• Bachelor’s Degree or Military experience.
• At least 2 years of Process Management experience.
• Experience with Microsoft Office or Google Suite for at least 1 year.
• Experience with Jira and Confluence for at least 1 year.

Preferred Qualifications:

• 3+ years of Process Management experience.
• Experience with data analysis and reporting.
• Experience with Tableau, Salesforce, or similar tools.
• Certification in Lean, Agile, or Six Sigma.
• Experience in a People Leader role.

Note: Capital One will not sponsor employment authorization for this role at this time.