Document Process Specialist - Associate

Independence Pet Group; Illinois; Remote; USD 106,000 - 180,000; Full time

Job summary

A leading company in pet insurance is seeking a Claims Administrative Support Representative. This remote role involves processing claims, managing pet medical records, and providing administrative support. Ideal candidates have veterinary experience and strong communication skills. Join a team that values pet well-being and offers comprehensive benefits.

Benefits

Comprehensive medical, dental, and vision Insurance

Basic Life Insurance

Company paid short-term and long-term disability

12 weeks of 100% paid Parental Leave

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Retirement savings plan

Personal Paid Time Off

Paid holidays and company-wide Wellness Day off

Group Pet Insurance

Qualifications

• Minimum 6 months of experience in Kofax.
• At least 6 years of recent experience in the veterinary field.

Responsibilities

• Enter and import documents and policy information into the system.
• Analyze pet medical records and input claim line items accurately.
• Maintain daily contact with internal departments.

Skills

Typing

Communication

Customer Service

Education

Veterinary Technician License

Tools

Kofax

Job description

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Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands.

Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.

Job Summary

The Claims Administrative Support Representative provides essential administrative services related to claims processing. This role involves creating and assessing claims, handling pet medical records, appropriately routing claims, and researching necessary information for claim completion.

Job Location: Remote

Main Responsibilities

• Enter and import documents and policy information into the policy management system for processing.
• Analyze pet medical records and input claim line items accurately.
• Route claims based on situation requirements using the policy management system.
• Maintain daily contact with internal departments.
• Participate in team meetings and provide additional administrative support as needed.
• Perform other duties as assigned.
  
  

Required Qualifications

• Typing speed of 50+ words per minute.
• Minimum 6 months of experience in Kofax.
• At least 6 years of recent experience in the veterinary field.
  
  

Desired Characteristics

• Experience in administrative roles within the veterinary industry is preferred.
• Licensed veterinary technicians are strongly preferred.
• Proficiency in computer and customer service skills.
• Excellent oral and written communication abilities.
• Capability to write professional letters.
  
  

Working Conditions

• Remote work environment.
• Regular use of a computer mouse and keyboard.
• Ability to sit for extended periods.
• Frequent repetitive hand movements.
• Potential for overtime work.
• Pet-friendly environment.
  
  

Hours Of Operation

• 8-hour shift options starting from 7am to 10am EST, Monday through Friday
  
  

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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